Leadership & Management 2 Managing People

This 6-week on-line course focuses on the practical application of theory and evidence for effectively leading and/ or managing clinical team human resources. It is designed to meet the needs of those starting careers in or aspiring towards leadership positions in healthcare.  The context within which the leader/manager functions, may include acute care, community, primary health care, and/or long-term care; and the leader/manager’s clients may include frontline health care professionals, unregulated professionals and support staff, and patients and their families. Participants will explore a wide variety of situations, and common issues encountered in these roles.

The course includes:

  • exploration of team effectiveness strategies & diversity within clinical teams
  • identification of labour force influences and implications for management of clinical teams (e.g. policies, legislation, unionization, trends & forecasting etc.)
  • application of evidence informed strategies for recruitment, hiring, retaining and developing people
  • application of strategies & tools for managing difficult performance situations

Course Outcomes

By the end of this course participants will be able to:

  • Describe team motivation theories, influences and strategies for creating a motivating climate.
  • Describe workforce forecasting principles including, supply and demand of nursing & health human resources, and methods to predict optimal staffing using historical data.
  • Apply forecasting to develop an understanding of the impact of staff retention strategies for a particular organization.
  • Discuss labour laws, professional standards, collective bargaining, working with unions, and Human Resources policies and procedures.
  • Describe the Manager/Leader’s role in recruitment, selection process, on-boarding and retention of staff.
  • Describe the Manger/Leader’s role in facilitating staff professional development & the development problem solving skills.
  • Describe key components of Performance Management (e.g. Performance appraisals, professional development plans, assessing for Knowledge vs. Practice Gaps; and applying Regulatory College decision making tools.)
  • Discuss & apply performance management decision making tools in managing difficult employee performance situations.
  • Describe the Manger/Leader’s role in conducting workplace investigations, initiating corrective actions, progressive discipline, & termination.
  • Discuss specific difficult topics/issues in performance management including: Assessment of fitness to practice and addressing substance use disorders.

1 Canadian College of Health Leaders
2 American Organization for Nursing Leadership

This is the second of four online courses. It has been approved as one component of a  “Certificate in Leadership & Management” for participants successfully completing all four courses within a two year period. The four courses are:

Registration Now Open

Registration closes January 22nd, 2024

Course Outline

This course is a 6-week course delivered through the University of Toronto’s learning management system (Quercus).  It is primarily self-paced; however, participants are required to engage in discussions and submit activities/assignments within identified timelines (usually weekly). Participants need to allocate up to 8 hours per week to complete the required components of the course.

On a weekly basis, participants are expected to:

  • View an e-learning module
  • Read required readings
  • Actively engage with the course material by participating in learning activities.

For this course, the learning activities / assignments are:

  • Three on-line discussion board activities
  • Two short written papers
  • One LIVE (via Zoom) session will take place for faculty & participants to engage with one another in a group discussion (alternative option is also available for this activity for those unable to attend)

Other Courses in this Certificate Program

Leadership & Management 1: Role, Competencies and Context

This 6-week online course focuses on development of a foundational knowledge base in leadership & management. It is designed to meet the needs of those starting careers in or aspiring […]

Leadership & Management 3: Managing Business

This 6-week on-line course focuses on the practical application of theory and evidence for leading/managing effective and efficient clinical teams.  Content will specifically address fiscal and operational needs of high […]

Leadership & Management 4: Managing Practice, Quality Care and Operational Performance

This 6-week on-line course focuses on the practical application of theory and evidence on the leader/manager’s role in supporting & advancing professional practice, optimizing quality care, and operational performance management […]

Pre-course access will be available to allow for testing of computers and general navigation.

TimeDescriptionEvaluative Components

Week 1

Relationship Management

  • Focus on team effectiveness & dynamics
  • Working with diverse staff; generational influences
  • Effective communication strategies/principles
  • Conflict resolution

Discussion Board Post

Week 2

Understanding Labour Force

  • Workforce forecasting
  • Labour laws, collective bargaining & working with unions, HR policies & procedures
  • Professional & non-professional staff standards/competencies

Discussion Board Post

Week 3

Recruitment, Hiring & Retention Practices

  • Topics include: Developing role profiles/postings; individual/team interview techniques; selection criteria
  • Manager/Leader’s role in on-boarding
  • Staff satisfaction & strategies to address satisfaction issues, retention promotion methods

Assignment #1

Week 4

Development of Individuals (From student to new graduate to retiree….)

  • Assessing and facilitating staff education needs, promoting & supporting professional development
  • Assisting others to develop problem solving skills
  • Facilitate leadership growth, succession & career planning
  • Mentor and coach staff and colleagues

LIVE Group Discussion / Participation

Week 5

Managing Performance

  • Topics include: Conducting performance appraisals; monitoring fitness for duty; implementing performance development
  • Introduction to models for decision making, processes, tools

Discussion Board Post

Week 6

Managing Difficult Performance Situations

  • Applying decision tools, initiating corrective actions, discipline & termination of staff
  • Navigating professional practice regulations & reporting

Assignment #2

Course content will remain open for several weeks until Faculty have posted final grades & comments for your review.

Course Directors

Cindy Pritchard

Nurse Practitioner, Psychosis Disorders/Prompt Clinic
Ontario Shores Centre for Mental Health Sciences
Adjunct Lecturer, Lawrence Bloomberg Faculty of Nursing


Sarah Adams

Ontario Shores Centre for Mental Health Sciences

Brock Cooper

Nurse Practitioner, Urgent Geriatric Clinic, Southlake Regional Health Centre
Adjunct Lecturer, Lawrence Bloomberg Faculty of Nursing

Julie Earle

Nurse Practitioner, Geriatric Dementia Unit, Ontario Shores Centre for Mental Health Sciences
Member, Consent and Capacity Board
Adjunct Lecturer, Lawrence Bloomberg Faculty of Nursing

Janet Gu

Nurse Practitioner, Whole Heart Mental Health & Wellness
Adjunct Lecturer, Lawrence Bloomberg Faculty of Nursing

Mellanie Kant

Carea Community Health Centre

Erin Ziegler

Assistant Professor, Ryerson University

Teaching Assistants

Julie Bisson

Nurse Practitioner, Integrated Community Access Program, Ontario Shores Centre for Mental Health Sciences

Joanna Dickinson

Kinark Child and Family Services

Registration Information


$845 + HST
$940 + HST
$800 + HST
$800 + HST

Site Groups

A group discount rate is available for site groups of three or more people. For details please contact pd.nursing@utoronto.ca.

Please Note

  • Refund Policy – To withdraw from a course, send a written request to pd.nursing@utoronto.ca by December 22, 2023. No refunds will be given after this date. All refunds are subject to an administrative fee of $100 + tax. Alternatively, a colleague may attend in your place. Please send your substitution request at least 3 days prior to the course to pd.nursing@utoronto.ca.
  • Registration deadline: January 22, 2024.
  • U of T Nursing Alumni discount is available to BScN, MN, PMNP Diploma, MScN or PhD graduates of the Lawrence Bloomberg Faculty of Nursing, University of Toronto.
  • U of T Nursing Faculty discount is available to individuals with a faculty position, adjunct or status appointment, or are a Clinical Instructor (current academic year only) at the Lawrence Bloomberg Faculty of Nursing, University of Toronto.
  • Applicable taxes (13% HST) will be added to the registration fees.
  • Course Cancellation Policy – The Centre for Professional Development reserves the right to cancel courses due to circumstances. The decision to cancel a course is normally made 15 days prior to the course. If you are enrolled in a course which is subsequently cancelled, you may apply your fee to another course, or receive a full refund. The Centre is not responsible for any travel or other expenses incurred by you.

Financial Assistance

OSAP Funding

The Ontario Student Assistance Program now offers funding for micro-credentials (short training programs offered by post-secondary institutions), including a number of courses offered by the Centre for Professional Development. This funding initiative is part of Ontario’s micro-credentials strategy, helping learners access more opportunities to train or upskill for in-demand jobs through loans and grants.

How to Apply for OSAP Funding

This course is OSAP approved (more approved courses are listed below, and you can also verify on the Micro-credentials Portal). To apply for financial assistance through OSAP you will need to establish an OSAP account. You must apply before the course completion date. Visit Ontario.ca/OSAP.

Once you have registered for an eligible OSAP Micro-credential program, the University Registrar’s Office requires a Micro-Credential Program information form to be completed to process your OSAP application. Please fill out the top section of the form and send it to pd.nursing@utoronto.ca to get assistance in completing the form.

For questions regarding the OSAP Micro-Credential funding, eligibility or application process, please contact UofT’s Enrolment Services directly at http://uoft.me/enrolment-services, or by phone at 416-978-2190 for assistance.

Contact Us

Centre for Professional Development
Lawrence Bloomberg Faculty of Nursing
University of Toronto
155 College Street, Suite 130
Toronto, ON, Canada
M5T 1P8