Leadership & Management 2 Managing People

This 6-week online course focuses on the practical application of theory and evidence for effectively leading and/or managing clinical teams’ human resources. It is designed to meet the needs of those starting careers in/or aspiring towards leadership positions in healthcare. The context within which the leader/manager functions may include acute care, community, primary health care, and/or long-term care; and the leader/manager’s clients may include front-line health care professionals, unregulated professionals and support staff, and patients and their families. Participants will explore a wide variety of situations, and common issues encountered in these roles.

The course includes:

  • Exploration of team effectiveness strategies & diversity within clinical teams.
  • Identification of labour force influences and implications for management of clinical teams (e.g. policies, legislation, unionization, trends & forecasting etc.).
  • Application of evidence-informed strategies for recruitment, hiring, retaining and developing people.
  • Application of strategies & tools for managing difficult performance situations.

Course Outcomes

By the end of this course participants will be able to:

  • Describe team motivation theories, influences and strategies for creating a motivating climate.
  • Describe workforce forecasting principles including, supply and demand of nursing & health human resources, and methods to predict optimal staffing using historical data.
  • Apply forecasting to develop an understanding of the impact of staff retention strategies for a particular organization.
  • Discuss labour laws, professional standards, collective bargaining, working with unions, and human resources policies and procedures.
  • Describe the manager/leader’s role in recruitment, selection process, onboarding and retention of staff.
  • Describe the manger/leader’s role in facilitating staff professional development & the development of problem-solving skills.
  • Describe key components of performance management (e.g. performance appraisals, professional development plans, assessing for knowledge vs practice gaps, and applying regulatory college decision-making tools).
  • Discuss & apply performance management decision making tools in managing difficult employee performance situations.
  • Describe the manger/leader’s role in conducting workplace investigations, initiating corrective actions, progressive discipline & termination.
  • Discuss specific difficult topics/issues in performance management including: assessment of fitness to practice and addressing substance use disorders.

1 Canadian College of Health Leaders
2 American Organization for Nursing Leadership

This is the second of four online courses. It has been approved as one component of a  “Certificate in Leadership & Management” for participants successfully completing all four courses within a two-year period. The four courses are:

Registration Now Open

Registration closes January 13th, 2025

Course Outline

This course is a 6-week course delivered through the University of Toronto’s learning management system (Quercus).  It is primarily self-paced; however, participants are required to engage in discussions and submit activities/assignments within identified timelines (usually weekly). Participants need to allocate up to 8 hours per week to complete the required components of the course.

On a weekly basis, participants are expected to:

  • View an e-learning module.
  • Read required readings.
  • Actively engage with the course material by participating in learning activities.

For this course, the learning activities / assignments are:

  • Three online discussion board activities
  • Two short written papers
  • One LIVE (via Zoom) session will take place for faculty & participants to engage with one another in a group discussion (alternative option is also available for this activity for those unable to attend)

Leadership & Management 1: Role, Competencies and Context

This 6-week online course focuses on development of a foundational knowledge base in leadership & management. It is designed to meet the needs of those starting careers in or aspiring […]

Leadership & Management 3: Managing Business

This 6-week on-line course focuses on the practical application of theory and evidence for leading/managing effective and efficient clinical teams.  Content will specifically address fiscal and operational needs of high […]

Leadership & Management 4: Managing Practice, Quality Care and Operational Performance

This 6-week on-line course focuses on the practical application of theory and evidence on the leader/manager’s role in supporting & advancing professional practice, optimizing quality care, and operational performance management […]

Pre-course access will be available to allow for testing of computers and general navigation.

TimeDescriptionEvaluative Components

Week 1

Relationship Management

  • Focus on team effectiveness & dynamics
  • Working with diverse staff; generational influences
  • Effective communication strategies/principles
  • Conflict resolution

Discussion Board Post

Week 2

Understanding Labour Force

  • Workforce forecasting
  • Labour laws, collective bargaining & working with unions, HR policies & procedures
  • Professional & non-professional staff standards/competencies

Discussion Board Post

Week 3

Recruitment, Hiring & Retention Practices

  • Topics include: Developing role profiles/postings; individual/team interview techniques; selection criteria
  • Manager/Leader’s role in on-boarding
  • Staff satisfaction & strategies to address satisfaction issues, retention promotion methods

Assignment #1

Week 4

Development of Individuals (From student to new graduate to retiree….)

  • Assessing and facilitating staff education needs, promoting & supporting professional development
  • Assisting others to develop problem solving skills
  • Facilitate leadership growth, succession & career planning
  • Mentor and coach staff and colleagues

LIVE Group Discussion / Participation

Week 5

Managing Performance

  • Topics include: Conducting performance appraisals; monitoring fitness for duty; implementing performance development
  • Introduction to models for decision making, processes, tools

Discussion Board Post

Week 6

Managing Difficult Performance Situations

  • Applying decision tools, initiating corrective actions, discipline & termination of staff
  • Navigating professional practice regulations & reporting

Assignment #2

Course content will remain open for several weeks until faculty have posted final grades & comments for your review.


Art Jerome Lopez

Senior Director, Inpatient Rehab and Complex Continuing Care, Holland Bloorview Kids Rehabilitation Hospital
Adjunct Lecturer, Lawrence Bloomberg Faculty of Nursing, University of Toronto

Brenda Mundy

Recently retired Manager of Professional Practice, Southlake Regional Health Centre
Interim Director Professional Practice and Deputy Chief of Nursing, 2012-2013
President, Registered Practical Nurses Association, 2012-2014
RPNAO Award of Excellence and Innovation, 2008
Southlake Regional Health Centre Dr. David Hill Memorial Award, 2010 & 2017

Teaching Assistants

Julie Bisson

Nurse Practitioner, Integrated Community Access Program, Ontario Shores Centre for Mental Health Sciences

Joanna Dickinson

Nurse Practitioner, Caroline Family Health Team

Registration Information


$870 + HST
$970 + HST
$825 + HST
$825 + HST

Site Groups

A group discount rate of 15% is available for site groups of three or more people. To book please contact pd.nursing@utoronto.ca.

Please Note

  • Refund Policy – To withdraw from a course, send a written request to pd.nursing@utoronto.ca by December 13, 2024. No refunds will be given after this date. All refunds are subject to an administrative fee of $100 + tax. Alternatively, a colleague may attend in your place. Please send your substitution request at least 3 days prior to the course to pd.nursing@utoronto.ca.
  • Registration deadline: January 13, 2025.
  • *U of T Nursing Alumni discount is available to BScN, MN, PMNP Diploma, MScN or PhD graduates of the Lawrence Bloomberg Faculty of Nursing, University of Toronto.
  • **U of T Nursing Faculty discount is available to individuals with a faculty position, adjunct or status appointment, or are a Clinical Instructor (current academic year only) at the Lawrence Bloomberg Faculty of Nursing, University of Toronto.
  • Applicable taxes (13% HST) will be added to the registration fees.
  • Course Cancellation Policy – The Centre for Professional Development reserves the right to cancel courses due to circumstances. The decision to cancel a course is normally made 15 days prior to the course. If you are enrolled in a course which is subsequently cancelled, you may apply your fee to another course or receive a full refund. Bloomberg CPD is not responsible for any travel or other expenses incurred by you.

Financial Assistance

OSAP for Micro-credentials

The Ontario Student Assistance Program now offers funding for micro-credentials (short training programs offered by post-secondary institutions), including a number of courses offered by the Centre for Professional Development. This funding initiative is part of Ontario’s micro-credentials strategy, helping learners access more opportunities to train or upskill for in-demand jobs through loans and grants.

OSAP for Micro-credentials is available for eligible students taking a ministry-approved micro-credential that is less than 12 weeks. 

To be eligible for OSAP for Micro-credentials, a student must be a Canadian citizen, a permanent resident, or a protected person; and, be a resident of Ontario.  

Ontario residency requirements for the purposes of OSAP for Micro-credentials are consistent with Full-Time OSAP residency criteria. 

Students may be ineligible for the following reasons:

  • they do not meet the Ontario residency requirement 
  • their family income threshold is above the income threshold to qualify for funding (i.e., $80,000 for a family of one person; $100,000 for a family of two or more people) 
  • they are restricted from OSAP for Micro-credentials (e.g., have defaulted on a previous OSAP loan, they have a failed credit check on file, they have a bursary overpayment)

Step 1: Confirm that the University of Toronto micro-credential course you want to take is OSAP-approved.

Step 2: Log in to your OSAP account. If this is your first time applying, you will need to create an OSAP account. 

Step 3: From the options listed, select and complete the OSAP for Micro-credentials Application. You can only receive OSAP for Micro-credentials funding for one course at a time.

Step 4: Once you have completed your application, you will receive communication through your OSAP account, which will guide you in completing a supplementary form on the Service Portal. 

The form requires the following information: 

  • Full Name 
  • Date of Birth 
  • Name of Program 
  • Program Study Period – start and end dates 

This must be completed by the end of the study period. 

Step 5: Your division will confirm the information that you have submitted is correct and confirm your registration status. 

Step 6: The University Registrar’s Office will update the OSAP for Micro-credentials Application with the information provided by both you and your division and process your confirmation of enrolment.

Step 7: If you have not already done so, enrol and pay for the micro-credential course you would like to take.

Note: you must be registered in an OSAP approved micro-credential program before OSAP funding will be issued/released. 

Contact Us

Centre for Professional Development
Lawrence Bloomberg Faculty of Nursing
University of Toronto
155 College Street, Suite 130
Toronto, ON, Canada
M5T 1P8