Leadership & Management 1 Role, Competencies and Context

This 6-week online course focuses on development of a foundational knowledge base in leadership & management. It is designed to meet the needs of those starting careers in or aspiring towards leadership positions in health care. Content will specifically address leader/manager competencies required for effective leadership & management of clinical teams.  The context within which the leader/manager functions may include acute care, community, primary health care, and/or long-term care; the leader/manager’s clients may include frontline health care professionals, unregulated professionals and support staff, and patients and their families. Participants will explore a wide variety of situations and common issues encountered in these roles.

The course includes:

  • Exploration of leadership and management standards and competencies
  • Opportunity to reflect on one’s own personal development as a leader/manager
  • Exploration of organizational behaviours and the mid-level leader/manager’s role within this context
  • Application of evidence-informed strategies to effectively lead/manage the clinical team environment

Course Outcomes

By the end of this course participants will be able to:

  • Articulate Manager/Leader roles in healthcare organizations, specifically in relation to the CCHL1 LEADS Caring Environment framework capabilities/competencies and the AONL2 Nurse Manager Competencies.
  • Compare and contrast current theories and perspectives on leadership and management.
  • Reflect upon and plan one’s own personal development needs as a manager/leader.
  • Articulate organizational behaviours that influence and direct the manager/leader’s role.
  • Develop a strategic plan for a direct care team goal.
  • Discuss evidence-informed strategies to effectively manage/lead the direct care team’s environment & culture.

1 Canadian College of Health Leaders
2 American Organization for Nursing Leadership

This is the first of four online courses. It has been approved as one component of the Certificate in Leadership & Management for participants successfully completing all four courses within a two-year period.

Registration Now Open

Registration closes September 17th, 2024

Course Outline

This course is a 6 week course delivered through the University of Toronto’s learning management system (Quercus). It is primarily self-paced, however participants are required to engage in discussions and submit activities/assignments within identified timelines (weekly). It is estimated that up to 8 hours of study per week is required for successful completion. In each of the 6 weeks, participants are expected to view an e-learning module, read required readings, and actively engage with the course material through participation in the learning activities/assignments. The emphasis of learning activities and assignments is on the notion of application of theory to practice and critical reflection. On-line discussion activities provide opportunity for participants to learn from the varied experiences, roles and perspectives of others. One LIVE (via Zoom) session will take place for faculty & participants to engage with one another in a group discussion (alternative option is also available for this activity for those unable to attend). This course also requires the submission of two written papers.

Please note for this course the week runs from the Monday to the Sunday evening following.

Leadership & Management 2: Managing People

This 6-week online course focuses on the practical application of theory and evidence for effectively leading and/or managing clinical teams’ human resources. It is designed to meet the needs of […]

Leadership & Management 3: Managing Business

This 6-week on-line course focuses on the practical application of theory and evidence for leading/managing effective and efficient clinical teams.  Content will specifically address fiscal and operational needs of high […]

Leadership & Management 4: Managing Practice, Quality Care and Operational Performance

This 6-week on-line course focuses on the practical application of theory and evidence on the leader/manager’s role in supporting & advancing professional practice, optimizing quality care, and operational performance management […]

Pre-course access will be available to allow for testing of computers and general navigation.

TimeDescriptionEvaluative Components

Week 1

Exploration of the Manager/Leader’s Role

  • Who are Managers/Leaders in Healthcare?
  • Role Function, Span of Control
  • Competencies, Frameworks, Standards & Profiles

Discussion Board Post

Week 2

Review of Relevant Leadership & Management Theories/Concepts Related to the Manager/Leader’s Role

  • Theories & views on Leadership & Management
  • Foundational Thinking Skills: Decision Making & Problem Solving, Critical Thinking.

Discussion Board Post

Week 3

Personal Development as a Manager/ Leader

  • Personal Leadership Style
  • Personal & Professional Accountability
  • Reflective Practice
  • Role Transition; Support & Development for Manager/Leaders

Assignment #1

Pre-course access will be available to allow for testing of computers and general navigation.

TimeDescriptionEvaluative Components

Week 4

Understanding the Big Picture of Organizational Influences on the Manager/ Leader’s Role

  • Organizational Behaviour, Structures & Context
  • Proactive/Strategic Planning & Visioning
  • Managing from the Middle; Managing Up & Using Influence

Discussion Board Post

Week 5

Manager/ Leader’s Role in Leading the Direct Care Team’s Environment & Culture

  • Topics include: Healthy Workplace Environments, Diversity & Cultural Competence; Team Building & Collaboration, Fair & Just Culture, Workplace Conflict, Incivility & Bullying

Discussion Board Post

Week 6

Manager/ Leader’s Role in Supporting a Professional Practice Environment

  • Topics include: Appreciative Inquiry, Motivation, Core Communication & Shared Governance; Professionalism, Spirit of Inquiry & Ethics; Caring Behaviours & Resiliency; Magnet Hospitals

Assignment #2

Course content will remain open for 3 weeks after Faculty have posted final grades & comments for your review.


Angie Jeffs

Clinical Operations, Vaccination Clinic & Mobile Hospital at Sunnybrook Health Sciences Centre

Tara A. Bolden

Nurse Practitioner Lead, University Health Network
Adjunct Lecturer, Bloomberg Faculty of Nursing, University of Toronto
Professor, Faculty of Health Sciences & Wellness, University of New Brunswick & Humber Institute of Technology & Advanced Learning Collaborative Nursing Program

Registration Information


$870 + HST
$970 + HST
$825 + HST
$825 + HST

Site Groups

A group discount rate of 15% is available for site groups of three or more people. To book please contact pd.nursing@utoronto.ca.

Please Note

  • Refund Policy – To withdraw from the course and receive a refund, your written request must be emailed to pd.nursing@utoronto.ca by August 16, 2024. No refunds will be given after this date. All refunds are subject to an administration fee of $100 + tax. As an alternative, a colleague may attend in your place. Please send your substitution request at least 7 days before the course.
  • Registration deadline: September 16, 2024
  • *U of T Nursing Alumni discount is available to BScN, MN, PMNP Diploma, MScN or PhD graduates of the Lawrence Bloomberg Faculty of Nursing, University of Toronto.
  • **U of T Nursing Faculty discount is available to individuals with a faculty position, adjunct or status appointment, or are a Clinical Instructor (current academic year only) at the Lawrence Bloomberg Faculty of Nursing, University of Toronto.
  • Applicable taxes (13% HST) will be added to the registration fees.
  • Course Cancellation Policy – The University reserves the right to cancel courses due to unavailability of instructors, facilities or insufficient enrolment. Decisions on course cancellations are made at least 15 calendar days prior to the course starting date, so early registration is recommended. If you enroll in a course that is subsequently cancelled, you may transfer to another section of that course if an alternative is available; or you may receive a full refund. We are not responsible for travel fees or any expenses incurred by you.

Financial Assistance

OSAP for Micro-credentials

The Ontario Student Assistance Program now offers funding for micro-credentials (short training programs offered by post-secondary institutions), including a number of courses offered by the Centre for Professional Development. This funding initiative is part of Ontario’s micro-credentials strategy, helping learners access more opportunities to train or upskill for in-demand jobs through loans and grants.

OSAP for Micro-credentials is available for eligible students taking a ministry-approved micro-credential that is less than 12 weeks. 

To be eligible for OSAP for Micro-credentials, a student must be a Canadian citizen, a permanent resident, or a protected person; and, be a resident of Ontario.  

Ontario residency requirements for the purposes of OSAP for Micro-credentials are consistent with Full-Time OSAP residency criteria. 

Students may be ineligible for the following reasons:

  • they do not meet the Ontario residency requirement 
  • their family income threshold is above the income threshold to qualify for funding (i.e., $80,000 for a family of one person; $100,000 for a family of two or more people) 
  • they are restricted from OSAP for Micro-credentials (e.g., have defaulted on a previous OSAP loan, they have a failed credit check on file, they have a bursary overpayment)

Step 1: Confirm that the University of Toronto micro-credential course you want to take is OSAP-approved.

Step 2: Log in to your OSAP account. If this is your first time applying, you will need to create an OSAP account. 

Step 3: From the options listed, select and complete the OSAP for Micro-credentials Application. You can only receive OSAP for Micro-credentials funding for one course at a time.

Step 4: Once you have completed your application, you will receive communication through your OSAP account, which will guide you in completing a supplementary form on the Service Portal. 

The form requires the following information: 

  • Full Name 
  • Date of Birth 
  • Name of Program 
  • Program Study Period – start and end dates 

This must be completed by the end of the study period. 

Step 5: Your division will confirm the information that you have submitted is correct and confirm your registration status. 

Step 6: The University Registrar’s Office will update the OSAP for Micro-credentials Application with the information provided by both you and your division and process your confirmation of enrolment.

Step 7: If you have not already done so, enrol and pay for the micro-credential course you would like to take.

Note: you must be registered in an OSAP approved micro-credential program before OSAP funding will be issued/released. 

Contact Us

Centre for Professional Development
Lawrence Bloomberg Faculty of Nursing
University of Toronto
155 College Street, Suite 130
Toronto, ON, Canada
M5T 1P8