Leadership & Management 4 Managing Practice, Quality Care and Operational Performance
This 6-week on-line course focuses on the practical application of theory and evidence on the leader/manager’s role in supporting & advancing professional practice, optimizing quality care, and operational performance management of clinical teams. It is designed to meet the needs of those starting careers in or aspiring towards leadership positions in healthcare. The context within which the leader/manager functions, may include acute care, community, primary health care, and/or long-term care; and the leader/manager’s clients may include frontline health care professionals, unregulated professionals and support staff, and patients and their families. Participants will explore a wide variety of situations, and common issues encountered in these roles.
The course includes:
- exploration of strategies to support professional practice and scholarship within clinical teams
- examine the leader/manager’s role and accountabilities for quality & safety within the clinical team
- exploration of quality indicators and application of strategies for appraising, reporting and addressing results
- introduction to changes management, quality improvement & program evaluation methods for clinical team leader/managers
Course Outcomes
By the end of this course participants will be able to:
This is the fourth of four online courses. It has been approved as one component of a “Certificate in Leadership & Management” for participants successfully completing all four courses within a three-year period.
Bloomberg Centre for Professional Development’s Strategic Alliance with the Canadian College of Health Leaders (CCHL).
The Canadian College of Health Leaders (CCHL) and the Bloomberg Centre for Professional Development (CPD) have a Strategic Alliance partnership. The alliance allows Bloomberg CPD to use the LEADS in a Caring Environment Framework & Leadership Self-Assessment, throughout the Leadership & Management and Clinical Leadership in Long-Term Care certificate programs.
The alliance also provides certificate participants with the opportunity to become a member of CCHL at the reduced College student rate, and to receive advanced standing (reduced cost & requirements, 7 post CHE completion credits, and exemption from experience requirements) when applying to become a Certified Health Executive (CHE) through CCHL.
See FAQ’s for more details on:
Leadership & Management 1: Role, Competencies and Context
This 6-week online course focuses on development of a foundational knowledge base in leadership & management. It is designed to meet the needs of those starting careers in or aspiring […]
Leadership & Management 2: Managing People
This 6-week online course focuses on the practical application of theory and evidence for effectively leading and/or managing clinical teams’ human resources. It is designed to meet the needs of […]
Leadership & Management 3: Managing Business
This 6-week online course focuses on the practical application of theory and evidence for leading/managing effective and efficient clinical teams. Content will specifically address fiscal and operational needs of high […]
Course Outline
This course is a 6-week course delivered through the University of Toronto’s learning management system (Quercus). It is primarily self-paced; however, participants are required to engage in discussions and submit activities/assignments within identified timelines (usually weekly). Participants need to allocate up to 8 hours per week to complete the required components of the course. The emphasis of learning activities and assignments is on the notion of application of theory to practice and critical reflection. Online discussion activities provide opportunity for participants to learn from the varied experiences, roles and perspectives of others. Please note for this course the week runs from the Monday to the Sunday evening following.
On a weekly basis, participants are expected to:
- View an e-learning module.
- Read required readings.
- Actively engage with the course material by participating in learning activities.
For this course, the learning activities / assignments are:
Pre-course access will be available to allow for testing of computers and general navigation.
| Time | Description | Evaluative Components |
|---|---|---|
|
Week 1 |
Professional Practice
|
Discussion Board Post |
|
Week 2 |
Understanding Requirements for Quality & Safety
|
Discussion Board Post |
|
Week 3 |
Setting the Stage for Quality Care and Operational Performance
|
Assignment #1 Paper |
|
Week 4 |
Organizational Change, Change Management, Innovation and Sustainability
|
Discussion Board Post |
|
Week 5 |
Quality Improvement Approaches
|
Discussion Board Post |
|
Week 6 |
Manager/ Leader’s Role in Program Planning/ Project management
|
Assignment #2 Paper |
Course content will remain open for 3 weeks after Faculty have posted final grades & comments for your review.
Faculty
Jocelyn Bennett
Director, Compassion Program, AMS
Adjunct Lecturer, Bloomberg Faculty of Nursing, University of Toronto
Judy Costello
Senior Director, Programs and Special Projects at The Safehaven Project for Community Living in Toronto
Adjunct Lecturer, Bloomberg Faculty of Nursing, University of Toronto
Teaching Assistants
Terri Stuart-McEwan
Vice President, Clinical Programs & Chief Nurse Executive
Adjunct Lecturer, Lawrence Bloomberg Faculty of Nursing, University of Toronto
Laura Pozzobon
Manager, Quality, Safety & Clinical Adoption, UHN
Visiting Research Fellow (Honorary), Cardiff University
Adjunct Lecturer, Lawrence Bloomberg Faculty of Nursing, U of T
Research Consultant, ISMP Canada
Brenda Perkins-Meingast
Recently retired Senior Director of Practice-Based Education, University Health Network
Registration Information
Fees
- Early Bird price (ends April 5, 2025)
- $900 + HST
- Regular price (starts April 6, 2025)
- $1008 + HST
- U of T Nursing Alumni save 15%*
- $855 + HST
- U of T Nursing Adjunct and Status Faculty save 15%**
-
$855 + HST
Site Group
A group discount rate of 15% is available for site groups of three or more people. To book please contact pd.nursing@utoronto.ca.
Please Note
- Refund Policy – To withdraw from a course, send a written request to pd.nursing@utoronto.ca by April 5, 2025. No refunds will be given after this date. All refunds are subject to an administrative fee of $100 + tax. Alternatively, a colleague may attend in your place. Please send your substitution request at least 3 days prior to the course
- Registration deadline: May 6, 2025.
- *U of T Nursing Alumni discount is available to BScN, MN, PMNP Diploma, MScN or PhD graduates of the Lawrence Bloomberg Faculty of Nursing, University of Toronto.
- **U of T Nursing Faculty discount is available to individuals with a faculty position, adjunct or status appointment, or are a Clinical Instructor (current academic year only) at the Lawrence Bloomberg Faculty of Nursing, University of Toronto.
- Applicable taxes (13% HST) will be added to the registration fees.
- Course Cancellation Policy – The Centre for Professional Development reserves the right to cancel courses due to circumstances. The decision to cancel a course is normally made 15 days prior to the course. If you are enrolled in a course which is subsequently cancelled, you may apply your fee to another course, or receive a full refund. The Centre is not responsible for any travel or other expenses incurred by you.