Leadership & Management 4 Managing Practice, Quality Care and Operational Performance

This 6-week on-line course focuses on the practical application of theory and evidence on the leader/manager’s role in supporting & advancing professional practice, optimizing quality care, and operational performance management of clinical teams. It is designed to meet the needs of those starting careers in or aspiring towards leadership positions in healthcare.  The context within which the leader/manager functions, may include acute care, community, primary health care, and/or long-term care; and the leader/manager’s clients may include frontline health care professionals, unregulated professionals and support staff, and patients and their families. Participants will explore a wide variety of situations, and common issues encountered in these roles.

The course includes:

  • exploration of strategies to support professional practice and scholarship within clinical teams
  • examine the leader/manager’s role and accountabilities for quality & safety within the clinical team
  • exploration of quality indicators and application of strategies for appraising, reporting and addressing results
  • introduction to changes management, quality improvement & program evaluation methods for clinical team leader/managers

Course Outcomes

By the end of this course participants will be able to:

  • Describe the leader/manager role in advancing professional practice and operationalizing roles, scope of practice, and interprofessional models of care.
  • Articulate the leader/manager role accountabilities in leading patient care.
  • Discuss requirements and frameworks for quality, safety and risk in healthcare, and their application as a leader/manager.
  • Discuss challenges and opportunities associated with Healthcare Information Technology (HIT).
  • Discuss quality & performance data indicator appraisal, reporting, and strategies to address performance indicators.
  • Articulate the key role of the leader/manager in enabling successful change management, quality improvement & program/project planning in healthcare settings.
  • Describe leading models of change and innovation, as well as strategies that enable & sustain change in organizations.
  • Discuss models for quality improvement in healthcare, including key elements/tactics, methods and sustainability strategies.
  • Articulate an understanding of the importance of organizational alignment in strategic, operational, and program planning.
  • Describe the leader/manager role in program planning and project management approaches, tools, and application in healthcare settings.

This is the fourth of four online courses. It has been approved as one component of a “Certificate in Leadership & Management” for participants successfully completing all four courses within a two year period. The four courses are:

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Course Outline

This course is a 6 week course delivered through the University of Toronto’s learning management system (Quercus). It is primarily self-paced, however participants are required to engage in discussions and submit activities/assignments within identified timelines weekly). It is estimated that up to 8 hours of study per week is required for successful completion. In each of the 6 weeks, participants are expected to view an e-learning module, read required readings, and actively engage with the course material through participation in the learning activities/assignments. The emphasis of learning activities and assignments is on the notion of application of theory to practice and critical reflection. On-line discussion activities provide opportunity for participants to learn from the varied experiences, roles and perspectives of others. One LIVE (via Zoom) session will take place for faculty & participants to engage with one another in a group discussion (alternative option is also available for this activity for those unable to attend). This course also requires the submission of two written papers.

Please note for this course the week runs from the Monday to the Sunday evening following.

TimeDescriptionEvaluative Components

Week 1

Professional Practice

  • Components of professional practice
  • Regulations, scope of practice, models of care
  • Leading patient care
  • Promoting evidence-based practice
  • Scholarly activities to advance practice

Discussion Board Post

Week 2

Understanding Requirements for Quality & Safety

  • Definitions, frameworks and foundational elements
  • Standards, Accreditation and safety competencies
  • Understanding Error in the Healthcare System
  • Risk management/incident analysis/framework
  • Human factors in healthcare
  • Disclosure

Discussion Board Post

Week 3

Setting the Stage for Quality Care and Operational Performance

  • Patients’ as partners
  • Safety culture = Just + Reporting + Learning
  • Using data for decision-making; scorecards & dashboards
  • Working with Healthcare Information Technology
  • Data/Indicator collection & monitoring: The Manager’s Dashboard
  • Data /indicator appraisal & reporting
  • Strategies/plans to address indicators
  • Participate in root cause analysis

Assignment #1 Paper

Week 4

Organizational Change, Change Management, Innovation and Sustainability

  • Healthcare as a complex adaptive system
  • Differentiate innovation vs. change
  • Review & application of various models for change management
  • The Psychology of Change
  • The spread and sustainability of change and innovation

Discussion Board Post

Week 5

Quality Improvement Approaches

  • Review & application of various approaches/models
  • Sustainability strategies

Discussion Board Post

Week 6

Manager/ Leader’s Role in Program Planning/ Project management

  • Importance of organizational alignment in strategic, operational and program planning
  • Review & application of various approaches/models

Assignment #2 Paper

Course content will remain open for 3 weeks after Faculty have posted final grades & comments for your review.

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Jocelyn Bennett

Director, Compassion Program, AMS
Adjunct Lecturer, Bloomberg Faculty of Nursing, University of Toronto

Judy Costello

Senior Director, Programs and Special Projects at The Safehaven Project for Community Living in Toronto
Adjunct Lecturer, Bloomberg Faculty of Nursing, University of Toronto

Registration Information


$870 + HST
$970 + HST
$825 + HST

$825 + HST

Site Group

A group discount rate of 15% is available for site groups of three or more people. To book please contact pd.nursing@utoronto.ca.

Please Note

  • Refund Policy – To withdraw from a course, send a written request to pd.nursing@utoronto.ca by April 5, 2024. No refunds will be given after this date. All refunds are subject to an administrative fee of $100 + tax. Alternatively, a colleague may attend in your place. Please send your substitution request at least 3 days prior to the course
  • Registration deadline: May 6, 2024.
  • *U of T Nursing Alumni discount is available to BScN, MN, PMNP Diploma, MScN or PhD graduates of the Lawrence Bloomberg Faculty of Nursing, University of Toronto.
  • **U of T Nursing Faculty discount is available to individuals with a faculty position, adjunct or status appointment, or are a Clinical Instructor (current academic year only) at the Lawrence Bloomberg Faculty of Nursing, University of Toronto.
  • Applicable taxes (13% HST) will be added to the registration fees.
  • Course Cancellation Policy – The Centre for Professional Development reserves the right to cancel courses due to circumstances. The decision to cancel a course is normally made 15 days prior to the course. If you are enrolled in a course which is subsequently cancelled, you may apply your fee to another course, or receive a full refund. The Centre is not responsible for any travel or other expenses incurred by you.

Financial Assistance

OSAP for Micro-credentials

The Ontario Student Assistance Program now offers funding for micro-credentials (short training programs offered by post-secondary institutions), including a number of courses offered by the Centre for Professional Development. This funding initiative is part of Ontario’s micro-credentials strategy, helping learners access more opportunities to train or upskill for in-demand jobs through loans and grants.

OSAP for Micro-credentials is available for eligible students taking a ministry-approved micro-credential that is less than 12 weeks. 

To be eligible for OSAP for Micro-credentials, a student must be a Canadian citizen, a permanent resident, or a protected person; and, be a resident of Ontario.  

Ontario residency requirements for the purposes of OSAP for Micro-credentials are consistent with Full-Time OSAP residency criteria. 

Students may be ineligible for the following reasons:

  • they do not meet the Ontario residency requirement 
  • their family income threshold is above the income threshold to qualify for funding (i.e., $80,000 for a family of one person; $100,000 for a family of two or more people) 
  • they are restricted from OSAP for Micro-credentials (e.g., have defaulted on a previous OSAP loan, they have a failed credit check on file, they have a bursary overpayment)

Step 1: Confirm that the University of Toronto micro-credential course you want to take is OSAP-approved.

Step 2: Log in to your OSAP account. If this is your first time applying, you will need to create an OSAP account. 

Step 3: From the options listed, select and complete the OSAP for Micro-credentials Application. You can only receive OSAP for Micro-credentials funding for one course at a time.

Step 4: Once you have completed your application, you will receive communication through your OSAP account, which will guide you in completing a supplementary form on the Service Portal. 

The form requires the following information: 

  • Full Name 
  • Date of Birth 
  • Name of Program 
  • Program Study Period – start and end dates 

This must be completed by the end of the study period. 

Step 5: Your division will confirm the information that you have submitted is correct and confirm your registration status. 

Step 6: The University Registrar’s Office will update the OSAP for Micro-credentials Application with the information provided by both you and your division and process your confirmation of enrolment.

Step 7: If you have not already done so, enrol and pay for the micro-credential course you would like to take.

Note: you must be registered in an OSAP approved micro-credential program before OSAP funding will be issued/released. 

Contact Us

Centre for Professional Development
Lawrence Bloomberg Faculty of Nursing
University of Toronto
155 College Street, Suite 130
Toronto, ON, Canada
M5T 1P8