Leadership & Management 2 Human & Business Resource Management
This 9-week online course focuses on the practical application of theory and evidence for effectively leading and/or managing clinical teams’ human resources and business operations. It is designed to meet the needs of those starting careers in/or aspiring towards leadership positions in healthcare. The context within which the leader/manager functions may include acute care, community, primary health care, and/or long-term care; and the leader/manager’s clients may include front-line health care professionals, unregulated professionals and support staff, and patients and their families. Participants will explore a wide variety of situations, and common issues encountered in these roles.
The course includes:
- Exploration of team effectiveness strategies & diversity within clinical teams.
- Identification of labour force influences and implications for management of clinical teams (e.g. policies, legislation, unionization, trends & forecasting, etc.).
- Application of evidence-informed strategies for recruitment, hiring, retaining and developing people.
- Application of strategies & tools for managing difficult performance situations.
- Exploration and application of financial management skills and abilities
- Application of strategies to develop, manage & evaluate clinical team staffing and scheduling needs.
Certificate Criteria
This is the second of three online courses approved as one component / micro-credential of the “Certificate in Leadership & Management” for participants successfully completing all three courses within a three-year period. A passing grade of 70% is set for each course. Courses offered by the Centre for Professional Development cannot be credited towards a degree program.
- Participants may take individual courses without completing the full certificate
- Courses may be taken in any order
Contact Hours: This course is equivalent to 36 instructional/contact hours per course, plus additional study time. It is estimated that up to 8 hours of engagement per week is required for successful completion.
Each course in this Certificate program is approved as a micro-credential with eCampus Ontario.
Link to Ontario Micro-credentials portal https://microlearnontario.ca/
Course Outcomes
By the end of this course participants will be able to:
1 Canadian College of Health Leaders
2 American Organization for Nursing Leadership
Bloomberg Centre for Professional Development’s Strategic Alliance with the Canadian College of Health Leaders (CCHL).
The Canadian College of Health Leaders (CCHL) and the Bloomberg Centre for Professional Development (CPD) have a Strategic Alliance partnership. The alliance allows Bloomberg CPD to use the LEADS in a Caring Environment Framework & Leadership Self-Assessment, throughout the Leadership & Management and Clinical Leadership in Long-Term Care certificate programs.
The alliance also provides certificate participants with the opportunity to become a member of CCHL at the reduced College student rate, and to receive advanced standing (reduced cost & requirements, 7 post CHE completion credits, and exemption from experience requirements) when applying to become a Certified Health Executive (CHE) through CCHL.
See FAQ’s for more details on:
Course Outline
This course is a 9-week course delivered through the University of Toronto’s learning management system (Quercus). It is primarily self-paced; however, participants are required to engage in discussions and submit activities/assignments within identified timelines (usually weekly). The emphasis of learning activities and assignments is on the notion of application of theory to practice and critical reflection. Please note for this course the week runs from the Monday to the Sunday evening following
On a weekly basis, participants are expected to:
- View an e-learning module.
- Read required readings.
- Actively engage with the course material by participating in learning activities.
For this course, the learning activities / assignments are:
| Time | Description | Evaluative Components |
|---|---|---|
|
Week 1 |
Understanding Labour Force
Discussion Board Post |
Discussion Board Post |
|
Week 2 |
Staffing & Scheduling
Learning Activity #1: Staffing Optional Tutorial |
Discussion Board Post |
|
Week 3 |
Recruitment, Hiring & Retention Practices
LIVE Group Discussion (Alternative Submission) |
Assignment #1 |
|
Week 4 |
Relationship Management & Development of Individuals
Discussion Board Post |
LIVE Group Discussion / Participation |
|
Week 5 |
Managing Performance
Discussion Board Post |
Discussion Board Post |
|
Week 6 |
Managing Difficult Performance Situations
Learning Activity #2: Case Scenarios |
LIVE Group Discussion / Participation Assignment #2 |
|
Week 7 |
Understanding & Application of Financial Management Skills Overview
Discussion Board Post |
|
|
Week 8 |
Staffing Budgets
Learning Activity #3: Finances Optional Tutorial |
|
|
Week 9 |
Understanding & Application of Financial Management Skills – 3
LIVE Group Discussion (Alternative Submission) – Business Case Pitch |
|
|
Final Evaluation |
Course Director
Leasa Knechtel
Executive Director, Centre for Professional Development
Assistant Professor, Teaching Stream
Course Instructors
Art Jerome Lopez
Senior Director, Inpatient Rehab and Complex Continuing Care, Holland Bloorview Kids Rehabilitation Hospital; Adjunct Lecturer, Lawrence Bloomberg Faculty of Nursing, University of Toronto
Cynthia Woodard
Patient Care Director –Oak Valley Health – Markham Stouffville site
Adjunct Lecturer, Lawrence Bloomberg Faculty of Nursing, University of Toronto
Registration Information
Fees
- Early Bird price (ends December 19, 2025)
- $1087 + HST
- Regular price (starts December 20, 2025)
- $1208 + HST
- U of T Nursing Alumni save 15%*
- $1026 + HST
- U of T Nursing Adjunct and Status Faculty save 15%**
- $1026 + HST
Site Groups
A group discount rate of 15% is available for site groups of three or more people. To book please contact pd.nursing@utoronto.ca.
Available Courses
Leadership & Management 1: Role, Competencies and Context
This 9-week online course focuses on development of a foundational knowledge base in leadership & management. It is designed to meet the needs of those starting careers in or aspiring […]
Leadership & Management 3: Managing Business
This 6-week online course focuses on the practical application of theory and evidence for leading/managing effective and efficient clinical teams. Content will specifically address fiscal and operational needs of high […]
Please Note
- Refund Policy – To withdraw from a course, send a written request to pd.nursing@utoronto.ca by December 19, 2025. No refunds will be given after this date. All refunds are subject to an administrative fee of $100 + tax. Alternatively, a colleague may attend in your place. Please send your substitution request at least 3 days prior to the course to pd.nursing@utoronto.ca.
- Registration deadline: January 19, 2025 midnight.
- *U of T Nursing Alumni discount is available to BScN, MN, PMNP Diploma, MScN or PhD graduates of the Lawrence Bloomberg Faculty of Nursing, University of Toronto.
- **U of T Nursing Faculty discount is available to individuals with a faculty position, adjunct or status appointment, or are a Clinical Instructor (current academic year only) at the Lawrence Bloomberg Faculty of Nursing, University of Toronto.
- Applicable taxes (13% HST) will be added to the registration fees.
- Course Cancellation Policy – The Centre for Professional Development reserves the right to cancel courses due to circumstances. The decision to cancel a course is normally made 15 days prior to the course. If you are enrolled in a course which is subsequently cancelled, you may apply your fee to another course or receive a full refund. Bloomberg CPD is not responsible for any travel or other expenses incurred by you.