Leadership & Management 3 Managing Business

This 6-week on-line course focuses on the practical application of theory and evidence for leading/managing effective and efficient clinical teams.  Content will specifically address fiscal and operational needs of high functioning clinical teams.  It is designed to meet the needs of those starting careers in or aspiring towards leadership positions in healthcare. The context within which the leader/manager functions, may include acute care, community, primary health care, and/or long-term care; and the leader/manager’s clients may include frontline health care professionals, unregulated professionals and support staff, and patients and their families. Participants will explore a wide variety of situations, and common issues encountered in these roles.

The course includes:

  • exploration and application of financial management skills and abilities
  • application of strategies to develop, manage & evaluate clinical team staffing and scheduling needs
  • effectively leading & managing routine clinical operational needs (e.g. patient flow, resources, information systems & equipment, delegation & collaboration etc.)
  • examining situational crisis management practices

Course Outcomes

By the end of this course participants will be able to:

  • Apply basic budgeting concepts and processes for the development and management of an operational budget.
  • Describe the manager/leader’s role in addressing resource and supply needs.
  • Articulate the manager/leader’s role in compliance with Occupational Health & Safety regulations & requirements.
  • Apply an evidence-based approach to determining staffing & scheduling needs.
  • Articulate day to day operational management strategies for team effectiveness.
  • Describe the manager/leader role in internal &/or external disaster/emergency planning.

This is the third of four online courses. It has been approved as one component of a  “Certificate in Leadership & Management” for participants successfully completing all four courses within a two year period. The four courses are:

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Course Outline

This 6-week on-line course focuses on the practical application of theory and evidence for leading/managing effective and efficient clinical teams.  Content will specifically address fiscal and operational needs of high functioning clinical teams.  It is designed to meet the needs of those starting careers in or aspiring towards leadership positions in healthcare. The context within which the leader/manager functions, may include acute care, community, primary health care, and/or long-term care; and the leader/manager’s clients may include frontline health care professionals, unregulated professionals and support staff, and patients and their families. Participants will explore a wide variety of situations, and common issues encountered in these roles.

On a weekly basis, participants are expected to:

  • View an e-learning module
  • Read required readings
  • Actively engage with the course material by participating in learning activities.

For this course, the learning activities / assignments are:

  • Four online discussion board activities
  • Two short learning activity/quizzes
  • One short written paper
  • Three Optional LIVE Tutorial (via Zoom) sessions will take place for those wishing to connect with faculty/peers in advance of Quiz/Assignment due dates

Leadership & Management 1: Role, Competencies and Context

This 6-week online course focuses on development of a foundational knowledge base in leadership & management. It is designed to meet the needs of those starting careers in or aspiring […]

Leadership & Management 2: Managing People

This 6-week online course focuses on the practical application of theory and evidence for effectively leading and/or managing clinical team human resources. It is designed to meet the needs of […]

Leadership & Management 4: Managing Practice, Quality Care and Operational Performance

This 6-week on-line course focuses on the practical application of theory and evidence on the leader/manager’s role in supporting & advancing professional practice, optimizing quality care, and operational performance management […]

Pre-course access will be available to allow for testing of computers and general navigation.

TimeDescriptionEvaluative Components

Week 1

Understanding & Application of Financial Management Skills:

  • Funding models – revenue, reimbursement, targets
  • Budgets – processes/methods/tools & productivity evaluation; balancing cost /quality; conducting cost benefit analysis

Discussion Board Post

Week 2

Resource & supply management

  • Understanding payroll codes & practices
  • Forecasting for future revenue and expenses; impact of changes in revenue/reimbursements

Learning Activity / Quiz #1: Finances

Optional Tutorial

TimeDescriptionEvaluative Components

Week 3

Occupational Health & Safety:

  • Regulations & requirements
  • Managers role: compliance; resources; training; inspections

Discussion Board Post

Week 4

Resource & supply management

  • Models of care; staffing need/ patterns
  • Scheduling processes, master schedules, special schedules; staffing mandates/collective agreement requirements; staff requests/changes
  • Workload measures & complaints

Learning Activity / Quiz #2: Staffing

Optional Tutorial

Week 5

Day to Day Operations:

  • Bed flow management & decision-making
  • Delegating effectively; collaboration with other services
  • Managing & planning for routine meetings: rounds, huddles, staff meetings, in-services, planning, committees; own workload, time management

Discussion Board Post

Week 6

Situational Management:

  • Manager/leader role in policies/procedures for events; internal &/or external disaster/ emergency planning
  • Other crisis & immediate attention events; managing staff shortages with fiscal & ethical accountability; “never experienced this before” situation
  • Facilitating debriefs and workplace investigations

Discussion Board Post

Final Assignment

Optional Tutorial

Faculty

Cynthia Woodard

Patient Care Director –Oak Valley Health – Markham Stouffville site
Adjunct Lecturer, Lawrence Bloomberg Faculty of Nursing, University of Toronto

Janice Stewart

RN, BScN, MHSc

Registration Information

Fees

$870 + HST
$970 + HST
$825 + HST
$825 + HST

Site Group

A group discount rate of 15% is available for site groups of three or more people. To book please contact pd.nursing@utoronto.ca.

Please Note

  • Refund Policy – To withdraw from the course and receive a refund, your written request must be emailed to pd.nursing@utoronto.ca by February 16, 2024. No refunds will be given after this date. All refunds are subject to an administration fee of $100 + tax. As an alternative, a colleague may attend in your place. Please send your substitution request at least 7 days before the course.
  • Registration deadline: March 18, 2024.
  • *U of T Nursing Alumni discount is available to BScN, MN, PMNP Diploma, MScN or PhD graduates of the Lawrence Bloomberg Faculty of Nursing, University of Toronto.
  • **U of T Nursing Faculty discount is available to individuals with a faculty position, adjunct or status appointment, or are a Clinical Instructor (current academic year only) at the Lawrence Bloomberg Faculty of Nursing, University of Toronto.
  • Applicable taxes (13% HST) will be added to the registration fees.
  • Course Cancellation Policy – The University reserves the right to cancel courses due to unavailability of instructors, facilities or insufficient enrolment. Decisions on course cancellations are made at least 15 calendar days prior to the course starting date, so early registration is recommended. If you enroll in a course that is subsequently cancelled, you may transfer to another section of that course if an alternative is available; or you may receive a full refund. We are not responsible for travel fees or any expenses incurred by you.

Financial Assistance

OSAP for Micro-credentials

The Ontario Student Assistance Program now offers funding for micro-credentials (short training programs offered by post-secondary institutions), including a number of courses offered by the Centre for Professional Development. This funding initiative is part of Ontario’s micro-credentials strategy, helping learners access more opportunities to train or upskill for in-demand jobs through loans and grants.

OSAP for Micro-credentials is available for eligible students taking a ministry-approved micro-credential that is less than 12 weeks. 

To be eligible for OSAP for Micro-credentials, a student must be a Canadian citizen, a permanent resident, or a protected person; and, be a resident of Ontario.  

Ontario residency requirements for the purposes of OSAP for Micro-credentials are consistent with Full-Time OSAP residency criteria. 

Students may be ineligible for the following reasons:

  • they do not meet the Ontario residency requirement 
  • their family income threshold is above the income threshold to qualify for funding (i.e., $80,000 for a family of one person; $100,000 for a family of two or more people) 
  • they are restricted from OSAP for Micro-credentials (e.g., have defaulted on a previous OSAP loan, they have a failed credit check on file, they have a bursary overpayment)

Step 1: Confirm that the University of Toronto micro-credential course you want to take is OSAP-approved.

Step 2: Log in to your OSAP account. If this is your first time applying, you will need to create an OSAP account. 

Step 3: From the options listed, select and complete the OSAP for Micro-credentials Application. You can only receive OSAP for Micro-credentials funding for one course at a time.

Step 4: Once you have completed your application, you will receive communication through your OSAP account, which will guide you in completing a supplementary form on the Service Portal. 

The form requires the following information: 

  • Full Name 
  • Date of Birth 
  • Name of Program 
  • Program Study Period – start and end dates 

This must be completed by the end of the study period. 

Step 5: Your division will confirm the information that you have submitted is correct and confirm your registration status. 

Step 6: The University Registrar’s Office will update the OSAP for Micro-credentials Application with the information provided by both you and your division and process your confirmation of enrolment.

Step 7: If you have not already done so, enrol and pay for the micro-credential course you would like to take.

Note: you must be registered in an OSAP approved micro-credential program before OSAP funding will be issued/released. 

Contact Us

Centre for Professional Development
Lawrence Bloomberg Faculty of Nursing
University of Toronto
155 College Street, Suite 130
Toronto, ON, Canada
M5T 1P8