Lawrence S. Bloomberg Faculty of Nursing

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Course 2: Point-of-Care Clinical Leadership for Working With & Leading Long-Term Care Teams

Winter 2023

6 week online course

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Delivery Format: Online

OSAP Approved
Course Description
Course Outline
Financial Assistance
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  • Course Description

    This 6-week online course focuses on the practical application of theory and evidence on the role of the point-of-care clinical leader in achieving quality care through effective communication, and team & resident/family engagement within the Long-Term Care (LTC) context. The course is designed to provide front-line nurses working in LTC or similar practice environments, with the foundational knowledge and skills required by point-of care clinical leaders. Content for this course includes:

    • Examining the structure & function of teams working in LTC
    • Development & application of core communication & thinking strategies for effective team clinical leadership (e.g. SBAR, Huddles, Delegation, Conflict Resolution, Advocacy)
    • Exploration of approaches to addressing errors, complaints, and escalation of care situations

    This is the second of three online courses approved as one component of a Certificate in Point-of-Care Clinical Leadership in Long Term Care for participants successfully completing all three courses within a two-year period.

    The three courses are:


    This course has been designed for point of care/front-line nurses (RNs & RPNs) working in Long-Term Care facilities and similar practice environments, who may be assigned to clinical leadership roles such as “charge nurse”, “team lead”, or “shift leader” on either an occasional or frequent basis.

  • Course Outline

    This course is a 6 week course delivered through the University of Toronto’s learning management system (Quercus).  It is primarily self-paced, however participants are required to engage in discussions and submit activities/assignments within identified timelines (usually weekly). One LIVE (via Zoom) session will take place for faculty & participants to engage with one another in a group discussion (alternative option is also available for this activity for those unable to attend). Participants need to allocate ~8 hours per week to complete the required components of the course.

    On a weekly basis, participants will view an e-learning module, read required readings, and actively engage with the course material by participating in learning activities. The emphasis of learning activities and assignments is on the notion of application of theory to practice and critical reflection.

    Please note for this course the week runs from the Monday to the Sunday evening following.

    Topic outline includes: (Please note this is a outline as of Sept 2021 which is subject to minor changes)

    Part 1: Point of Care Leader’s Role in Leading Teams & Partnering with Families Evaluative Components
    Week 1 Leading Clinical Teams

    • Examine Who is Part of Your Team & Intra/Interprofessional Scopes of Practice
    • Discuss Approaches to Working with Unregulated Care Providers & Support Staff
    • Examine Models of Care in LTC
    • Explore Team Dynamics & Strategies for Building Relationships, Trust & Safety
    Discussion Board Post
    Week 2 Working with Families: Effective Communications to Build Relationships and Trust

    • Discuss Person/Family Centred Care & Residents/Families as Partners
    • Examine Concepts Related to Addressing Resident Needs & Wishes, and Establishing Therapeutic Relationships
    • Describe Consent, Capacity and Substitute Decision-Making
    Discussion Board Post
    Week 3 Core Communication & Thinking Strategies for Point of Care Clinical Leaders

    • Describe & Apply Effective Communication Strategies (e.g. Huddles, SBAR, Handover)
    • Discuss Giving & Receiving Effective Feedback
    • Examine Decision Making, Problem Solving; & Prioritization Approaches
    • Explore the Art of Delegation: Strategies & Application (e.g. The 3-Factor Framework)
    LIVE Discussion/ Practice
    Part 2: Specific Communication/Relationship Situations for the Point of Care Clinical Leader
    Week 4 Managing Conflict

    • Explore & Apply Models to Approach Common Conflict Situations
    • Identify Your Preferred Conflict Mode
    Short Activity
    Week 5 Advocating & Balancing Competing Values and Priorities at The Front-Line

    • Managing Up: Strategies for Engaging with Your Manager/Leader & Physician/NP Leads
    • Examine How to Effectively Prevent & Address Errors, Near Misses & Unsafe Practice
    • Examine Escalation of Care Communications
    • Examine How to Manage and Report Patient Complaints
    • Explore the Point-of-Care Clinical Leader’s Role Related to a Duty to Report, Incident Analysis & Debriefing
    Discussion Board Post
    Week 6 Supporting Team Development & Quality Improvement

    • Discuss Quality Improvement/Process Improvement & the Point-of-Care Clinical Leader
    • Discuss How to Support Involvement in Committees & Professional Development
    • Examine How to Support Learners (e.g. Students & New Hires)
    • Explore Role in Leading and Sustaining Change
    Short Paper


  • Faculty

    April Huang, RN, MN, BMSc 
    Manager, Stroke Program, Toronto Rehab, University Health Network 

    Michael Nguyen, RN, BScN, MN
    Patient Care Manager, Reactivation Care Centre
    St. Joseph’s Healthcare Centre, Unity Health Toronto
    Adjunct Lecturer, Lawrence S. Bloomberg Faculty of Nursing

  • Registration Information


    Early Bird price (ends February 18, 2022) $685 + HST
    Regular price (starts February 19, 2022) $755 + HST
    U of T Nursing Alumni save 15% $645 + HST
    U of T Nursing Adjunct and Status Faculty save 15% $645 + HST

    Site Groups

    A group discount rate is available for site groups of three or more people. For details please contact

    Please Note

    • Refund Policy – To withdraw from the course and receive a refund, your written request must be emailed to by February 18, 2022. No refunds will be given after this date. All refunds are subject to an administration fee of $100 + tax. As an alternative, a colleague may attend in your place. Please send your substitution request at least 7 days before the course.
    • Advanced registration is required. Registration deadline: March 14, 2022.
    • U of T Nursing Alumni discount is available to BScN, MN, PMNP Diploma, MScN or PhD graduates of the Lawrence S. Bloomberg Faculty of Nursing, University of Toronto.
    • U of T Nursing Faculty discount is available to individuals with a faculty position, adjunct or status appointment, or are a Clinical Instructor (current academic year only) at the Lawrence S. Bloomberg Faculty of Nursing, University of Toronto.
    • Applicable taxes (13% HST) will be added to the registration fees.
    • Course Cancellation Policy – The University reserves the right to cancel courses due to unavailability of instructors, facilities or insufficient enrolment. Decisions on course cancellations are made at least 15 calendar days prior to the course starting date, so early registration is recommended. If you enroll in a course that is subsequently cancelled, you may transfer to another section of that course if an alternative is available; or you may receive a full refund. We are not responsible for travel fees or any expenses incurred by you.
  • Financial AssistanceOSAP Approved

    OSAP Funding

    The Ontario Student Assistance Program now offers funding for micro-credentials (short training programs offered by post-secondary institutions), including a number of courses offered by the Centre for Professional Development. This funding initiative is part of Ontario’s micro-credentials strategy, helping learners access more opportunities to train or upskill for in-demand jobs through loans and grants.

    How to Apply for OSAP Funding

    This course is OSAP approved (more approved courses are listed below, and you can also verify on the Micro-credentials Portal). To apply for financial assistance through OSAP you will need to establish an OSAP account. You must apply before the course completion date. Visit

    Once you have registered for an eligible OSAP Micro-credential program, the University Registrar’s Office requires a Micro-Credential Program information form to be completed to process your OSAP application. Please fill out the top section of the form and send it to to get assistance in completing the form.

    Download the Micro-credential Program Information Form (PDF)

    For questions regarding the OSAP Micro-Credential funding, eligibility or application process, please contact UofT’s Enrolment Services directly at, or by phone at 416-978-2190 for assistance.

    Eligible courses offered by the Centre for Professional Development

    • Advanced Health Assessment and Clinical Reasoning in Primary Health Care: A Review for Nurse Practitioners
    • Advanced Ostomy Care and Management
    • Complex Symptom Management in Palliative Care for Nurse Practitioners
    • Controlled Drugs and Substances: Essential Management and Prescribing Practices
    • End of Life Care Management for Nurse Practitioners
    • Integrating a Palliative Approach to Care and Essential Communication Skills for Nurse Practitioners
    • Leadership & Management in Health Care: Managing Business
    • Leadership & Management in Health Care: Managing People
    • Leadership & Management in Health Care: Managing Practice, Quality Care & Operational Performance
    • Leadership & Management in Health Care: Role, Competencies, and Context
    • Mental Health 1 for Nurse Practitioners
    • Mental Health 2 for Nurse Practitioners
    • Mental Health 3 for Nurse Practitioners
    • Mental Health 4 for Nurse Practitioners
    • Nursing Education for the Practice Setting: Assessment and Evaluation
    • Nursing Education for the Practice Setting: Design, Delivery and Facilitation
    • Nursing Education for the Practice Setting: Theoretical Perspectives and Context
    • Point-of-Care Clinical Leadership for Managing Quality Care & Operations in Long-Term Care
    • Point-of-Care Clinical Leadership for Working With & Leading Long-Term Care Teams
    • Point-of-Care Clinical Leadership in the Context of Long-Term Care
    • Pressure Injuries and Complex Surgical Wounds: An Advanced Practice Course
    • Review of Health Assessment Across the Lifespan
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 1
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 2
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 3
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 4
    • Wound Management for Nurse Practitioners and Advanced Practice Nurses: A Best Practice Boot Camp on Lower Extremity Ulcers
  • Contact Us

    Phone: (416) 978-1784
    Address: Centre for Professional Development
    Lawrence S. Bloomberg Faculty of Nursing
    University of Toronto
    155 College Street
    Suite 130
    Toronto, ON
    M5T 1P8

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