6 week course
Delivery Format: Online
This is the fourth of four online courses which comprise the Certificate in Leadership & Management.
This 6-week on-line course focuses on the practical application of theory and evidence on the leader/manager’s role in supporting & advancing professional practice, optimizing quality care, and operational performance management of clinical teams. It is designed to meet the needs of those starting careers in or aspiring towards leadership positions in healthcare. The context within which the leader/manager functions, may include acute care, community, primary health care, and/or long-term care; and the leader/manager’s clients may include frontline health care professionals, unregulated professionals and support staff, and patients and their families. Participants will explore a wide variety of situations, and common issues encountered in these roles.
The course includes:
- exploration of strategies to support professional practice and scholarship within clinical teams
- examine the leader/manager’s role and accountabilities for quality & safety within the clinical team
- exploration of quality indicators and application of strategies for appraising, reporting and addressing results
- introduction to changes management, quality improvement & program evaluation methods for clinical team leader/managers
This is the fourth of four online courses. It has been approved as one component of a (Not-for–Credit) “Certificate in Leadership & Management” for participants successfully completing all four courses within a two year period. The four courses are:
Fees for Course 4 –
Special Bloomberg 100th Anniversary Pricing
Early Bird price (ends 4 weeks before course begins) $790 + HST Regular price $875 + HST U of T Nursing Alumni save 15%* $745 + HST U of T Nursing Adjunct and Status Faculty save 15%** $745 + HST
- Refund Policy – To withdraw from the course and receive a refund, your written request must be emailed to firstname.lastname@example.org at least 4 weeks before the course begins. No refunds will be given after this date. All refunds are subject to an administration fee of $100 + tax. As an alternative, a colleague may attend in your place. Please send your substitution request at least 7 days before the course.
- Advanced registration is required. Registration deadline: 10 days before the course begins.
- U of T Nursing Alumni discount is available to BScN, MN, PMNP Diploma, MScN or PhD graduates of the Lawrence S. Bloomberg Faculty of Nursing, University of Toronto.
- U of T Nursing Faculty discount is available to individuals with a faculty position, adjunct or status appointment, or are a Clinical Instructor (current academic year only) at the Lawrence S. Bloomberg Faculty of Nursing, University of Toronto.
- Applicable taxes (13% HST) will be added to the registration fees.
- Course Cancellation Policy – The University reserves the right to cancel courses due to unavailability of instructors, facilities or insufficient enrolment. Decisions on course cancellations are made at least 15 calendar days prior to the course starting date, so early registration is recommended. If you enroll in a course that is subsequently cancelled, you may transfer to another section of that course if an alternative is available; or you may receive a full refund. We are not responsible for travel fees or any expenses incurred by you.
Admission and EvaluationThere are no pre-requisites or application process for this course. Overall evaluation will be based on:
- Coherent organization, clarity of writing and presentation
- Thoughtful selection and integration of relevant ideas from course modules, readings and assignments
- Depth of discussion and evidence of analytic and critical thinking skills
- Evidence of new understanding at a personal level in relation to leadership and management
What does Not-for-Credit mean?The Bloomberg Faculty of Nursing has approved the Centre for Professional Development to offer Not-for-Credit certificates. University of Toronto policy (2016) states that not-for credit certificates are not counted for any credit toward any degree program, and participants are not registered as UofT students. International students are eligible to register for this course. Participants are expected to have a good command of oral and written English, as all course material is delivered in the English language.
This course is a 6 week course delivered through the University of Toronto’s learning management system (Quercus). It is primarily self-paced, however participants are required to engage in discussions and submit activities/assignments within identified timelines (usually weekly). Participants need to allocate ~8 hours per week to complete the required components of the course.
On a weekly basis, participants will view an e-learning module, read required readings, and actively engage with the course material by participating in learning activities. The emphasis of learning activities and assignments is on the notion of application of theory to practice and critical reflection.
As of July 2020 — Schedule may be subject to change.
Week 1 Professional Practice
- Roles & scopes of practice; Models of care
- Keeping up to date with professional and patient care practice; regulations
- Advancing practice; scholarly activities
Week 2 Understanding requirements for quality & safety
- Standards; Accreditation & Ministry/government standards
- Risk management incident decision trees; workplace safety (e.g. JOHSC)
- Contingency plans: Internal/external emergencies; medical errors / disclosure
Setting the stage for quality & safety
- Culture of safety – just culture; Learning from mistakes & near misses
- Patient engagement; patient care & evidence-based practices as priority
Week 3 Data /indicator collection & monitoring: (The manager’s dashboard)
- Patient satisfaction; quality indicators; Financial & operational indicators; Incidents/sentinel events; Workplace Safety; Employee satisfaction; Healthy workplace environment
Data /indicator appraisal & reporting:
- Participate in root cause analysis; Reporting up & down
Strategies/plans to address indicators
Week 4 Organizational change & change management (case examples)
- Review & application of various approaches/models for Changes management
- E.g. Champion & manage/facilitate change 1. Assess readiness 2. Involve staff in process 3. Communicate changes 4. Evaluate outcomes
Week 5 Quality Improvement approaches
- Review & application of various approaches/models
- E.g. AI, audit & feedback, PDSA etc.
Week 6 Program planning (manager)/project management
- Review & application of various approaches/models
- E.g. Project management 1. Identify roles 2. Establish timelines and milestones 3. Allocate resources 4. Manage project plans
Email: email@example.com Website: bloomberg.nursing.utoronto.ca/pd Phone: (416) 978-1784 Address: Centre for Professional Development
Lawrence S. Bloomberg Faculty of Nursing
University of Toronto
155 College Street
Toronto, ON, Canada