Lawrence S. Bloomberg Faculty of Nursing

Navi Mental Health Wayfinder

Jan 16 – Feb 26, 2023

6 week course

Course Code: NUR-CPD-CLM4-JAN2023

Tell a Friend

Delivery Format: Online

OSAP Approved
Course Description
Course Outline
Registration Information
Financial Assistance
Contact Us
  • Course Description

    This 6-week on-line course focuses on the practical application of theory and evidence on the leader/manager’s role in supporting & advancing professional practice, optimizing quality care, and operational performance management of clinical teams. It is designed to meet the needs of those starting careers in or aspiring towards leadership positions in healthcare.  The context within which the leader/manager functions, may include acute care, community, primary health care, and/or long-term care; and the leader/manager’s clients may include frontline health care professionals, unregulated professionals and support staff, and patients and their families. Participants will explore a wide variety of situations, and common issues encountered in these roles.

    The course includes:

    • exploration of strategies to support professional practice and scholarship within clinical teams
    • examine the leader/manager’s role and accountabilities for quality & safety within the clinical team
    • exploration of quality indicators and application of strategies for appraising, reporting and addressing results
    • introduction to changes management, quality improvement & program evaluation methods for clinical team leader/managers

    This is the fourth of four online courses. It has been approved as one component of a “Certificate in Leadership & Management” for participants successfully completing all four courses within a two year period. The four courses are:

    Course Outcomes

    By the end of this course participants will be able to:

    1. Describe the leader/manager role in advancing professional practice and operationalizing roles, scope of practice, and interprofessional models of care.
    2. Articulate the leader/manager role accountabilities in leading patient care.
    3. Discuss requirements and frameworks for quality, safety and risk in healthcare, and their application as a leader/manager.
    4. Discuss challenges and opportunities associated with Healthcare Information Technology (HIT).
    5. Discuss quality & performance data indicator appraisal, reporting, and strategies to address performance indicators.
    6. Articulate the key role of the leader/manager in enabling successful change management, quality improvement & program/project planning in healthcare settings.
    7. Describe leading models of change and innovation, as well as strategies that enable & sustain change in organizations.
    8. Discuss models for quality improvement in healthcare, including key elements/tactics, methods and sustainability strategies.
    9. Articulate an understanding of the importance of organizational alignment in strategic, operational, and program planning.
    10. Describe the leader/manager role in program planning and project management approaches, tools, and application in healthcare settings.
  • Course Outline

    This course is a 6 week course delivered through the University of Toronto’s learning management system (Quercus). It is primarily self-paced, however participants are required to engage in discussions and submit activities/assignments within identified timelines weekly). It is estimated that up to 8 hours of study per week is required for successful completion. In each of the 6 weeks, participants are expected to view an e-learning module, read required readings, and actively engage with the course material through participation in the learning activities/assignments. The emphasis of learning activities and assignments is on the notion of application of theory to practice and critical reflection. On-line discussion activities provide opportunity for participants to learn from the varied experiences, roles and perspectives of others. One LIVE (via Zoom) session will take place for faculty & participants to engage with one another in a group discussion (alternative option is also available for this activity for those unable to attend). This course also requires the submission of two written papers.

    Please note for this course the week runs from the Monday to the Sunday evening following.

    Date Topic Evaluative Components
    Week 1 Professional Practice

    ·       Components of professional practice

    ·       Regulations, scope of practice, models of care

    ·       Leading patient care

    ·       Promoting evidence-based practice

    ·       Scholarly activities to advance practice

    Discussion Board Post
    Week 2 Understanding Requirements for Quality & Safety

    ·       Definitions, frameworks and foundational elements

    ·       Standards, Accreditation and safety competencies

    ·       Understanding Error in the Healthcare System

    o   Risk management/incident analysis/framework

    o   Human factors in healthcare

    o   Disclosure

    Discussion Board Post
    Week 3 Setting the Stage for Quality Care and Operational Performance

    ·       Patients’ as partners

    ·       Safety culture = Just + Reporting + Learning

    ·       Using data for decision-making; scorecards & dashboards

    ·       Working with Healthcare Information Technology

    ·       Data/Indicator collection & monitoring: The Manager’s Dashboard

    ·       Data /indicator appraisal & reporting

    ·       Strategies/plans to address indicators

    ·       Participate in root cause analysis

    Assignment #1 Paper
    Week 4 Organizational Change, Change Management, Innovation and Sustainability

    ·       Healthcare as a complex adaptive system

    ·       Differentiate innovation vs. change

    ·       Review & application of various models for change management

    ·       The Psychology of Change

    ·       The spread and sustainability of change and innovation

    Discussion Board Post
    Week 5 Quality Improvement Approaches

    ·       Review & application of various approaches/models

    ·       Sustainability strategies

    Discussion Board Post
    Week 6 Manager/ Leader’s Role in Program Planning/ Project management

    ·       Importance of organizational alignment in strategic, operational and program planning

    ·       Review & application of various approaches/models

    Assignment #2 Paper
    Course content will remain open for 3 weeks after Faculty have posted final grades & comments for your review.
  • Faculty

    Jocelyn Bennett
    Jocelyn Bennett is a nurse leader with over 3 decades of experience in progressive clinical and operational roles.  With a focus on leading clinical transformation through staff engagement, LEAN and process improvement, Jocelyn has led teams in the development, design and evaluation of innovative models of care and environments to deliver the highest quality patient and family centred care. Jocelyn holds a Bachelor of Science in Nursing from the University of British Columbia and a Master of Science in Nursing from the University of Toronto.  She is an Adjunct Lecturer in the Bloomberg Faculty of Nursing at the University of Toronto. In 2014, Jocelyn was honoured with the Margaret Comack National Nursing Leadership Award awarded by the Ontario Hospital Association and led teams recognized by the Canadian College of Health Leaders with the national 3M Health Care Quality Team Award for the Acute Care for Elders (ACE) Strategy (2014) and the National Healthcare Safety Award (2015).  She has presented nationally and internationally on her work.

    Jocelyn is currently the Director of the Compassion Program at AMS Healthcare, a charitable organization, where she manages strategic investments and relationships with educators, researchers, health professionals, and policy partners provincially and nationally to implement innovations to support compassionate quality health care.

    Judy Costello
    Judy Costello is currently Senior Director, Programs and Special Projects at The Safehaven Project for Community Living in Toronto. Prior to this role, Judy was a member of of the IPAC mobile team at Safehaven.

    In the fall of 2020, Judy retired from the position of Senior Clinical Director for Malignant Hematology, Blood Disorders and Palliative Care, at the Princess Margaret Cancer Centre of the University Health Network (UHN), Toronto, ON. Over the course of 33 years, Judy held progressive leadership positions at the University Health Network in both operational and professional practice portfolios.

    Judy holds a Bachelor of Nursing from Memorial University of Newfoundland and a Master of Science in Nursing from the University of Toronto. She is cross-appointed to the Lawrence S. Bloomberg Faculty of Nursing at the University of Toronto. In addition, Judy is a surveyor with Accreditation Canada.

    She has presented locally, nationally and internationally on topics such as quality, systems improvement, patient centered care, pain management and professional practice structures and strategies that lead to improved outcomes.

  • Registration Information


    Early Bird price (ends December 16, 2022) $829 + HST
    Regular price (starts December 17, 2022) $920 + HST
    U of T Nursing Alumni save 15%* $780 + HST
    U of T Nursing Adjunct and Status Faculty save 15%** $780 + HST

    Site Group

    A group discount rate is available for site groups of three or more people. For details please contact

    Please Note

    • Refund Policy – To withdraw from a course, send a written request to by December 16, 2022. No refunds will be given after this date. All refunds are subject to an administrative fee of $100 + tax. Alternatively, a colleague may attend in your place. Please send your substitution request at least 3 days prior to the course
    • Advanced registration is required. Registration deadline: January 9, 2023.
    • U of T Nursing Alumni discount is available to BScN, MN, PMNP Diploma, MScN or PhD graduates of the Lawrence S. Bloomberg Faculty of Nursing, University of Toronto.
    • U of T Nursing Faculty discount is available to individuals with a faculty position, adjunct or status appointment, or are a Clinical Instructor (current academic year only) at the Lawrence S. Bloomberg Faculty of Nursing, University of Toronto.
    • Applicable taxes (13% HST) will be added to the registration fees.
    • Course Cancellation Policy – The Centre for Professional Development reserves the right to cancel courses due to circumstances. The decision to cancel a course is normally made 15 days prior to the course. If you are enrolled in a course which is subsequently cancelled, you may apply your fee to another course, or receive a full refund. The Centre is not responsible for any travel or other expenses incurred by you.
  • Financial AssistanceOSAP Approved

    OSAP Funding

    The Ontario Student Assistance Program now offers funding for micro-credentials (short training programs offered by post-secondary institutions), including a number of courses offered by the Centre for Professional Development. This funding initiative is part of Ontario’s micro-credentials strategy, helping learners access more opportunities to train or upskill for in-demand jobs through loans and grants.

    How to Apply for OSAP Funding

    This course is OSAP approved (more approved courses are listed below, and you can also verify on the Micro-credentials Portal). To apply for financial assistance through OSAP you will need to establish an OSAP account. You must apply before the course completion date. Visit

    Once you have registered for an eligible OSAP Micro-credential program, the University Registrar’s Office requires a Micro-Credential Program information form to be completed to process your OSAP application. Please fill out the top section of the form and send it to to get assistance in completing the form.

    Download the Micro-credential Program Information Form (PDF)

    For questions regarding the OSAP Micro-Credential funding, eligibility or application process, please contact UofT’s Enrolment Services directly at, or by phone at 416-978-2190 for assistance.

    Eligible courses offered by the Centre for Professional Development

    • Advanced Health Assessment and Clinical Reasoning in Primary Health Care: A Review for Nurse Practitioners
    • Advanced Ostomy Care and Management
    • Complex Symptom Management in Palliative Care for Nurse Practitioners
    • Controlled Drugs and Substances: Essential Management and Prescribing Practices
    • End of Life Care Management for Nurse Practitioners
    • Integrating a Palliative Approach to Care and Essential Communication Skills for Nurse Practitioners
    • Leadership & Management in Health Care: Managing Business
    • Leadership & Management in Health Care: Managing People
    • Leadership & Management in Health Care: Managing Practice, Quality Care & Operational Performance
    • Leadership & Management in Health Care: Role, Competencies, and Context
    • Mental Health 1 for Nurse Practitioners
    • Mental Health 2 for Nurse Practitioners
    • Mental Health 3 for Nurse Practitioners
    • Mental Health 4 for Nurse Practitioners
    • Nursing Education for the Practice Setting: Assessment and Evaluation
    • Nursing Education for the Practice Setting: Design, Delivery and Facilitation
    • Nursing Education for the Practice Setting: Theoretical Perspectives and Context
    • Point-of-Care Clinical Leadership for Managing Quality Care & Operations in Long-Term Care
    • Point-of-Care Clinical Leadership for Working With & Leading Long-Term Care Teams
    • Point-of-Care Clinical Leadership in the Context of Long-Term Care
    • Pressure Injuries and Complex Surgical Wounds: An Advanced Practice Course
    • Review of Health Assessment Across the Lifespan
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 1
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 2
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 3
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 4
    • Wound Management for Nurse Practitioners and Advanced Practice Nurses: A Best Practice Boot Camp on Lower Extremity Ulcers
  • Contact Us

    Phone: (416) 978-1784
    Address: Centre for Professional Development
    Lawrence S. Bloomberg Faculty of Nursing
    University of Toronto
    Suite 130
    155 College Street
    Toronto, ON, Canada
    M5T 1P8

Site Directory