Lawrence S. Bloomberg Faculty of Nursing

Fall 2020/Winter 2021

6 week course

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Delivery Format: Online

Course Description
Course Design
Admission & Evaluation
Contact Us
  • Course Description

    This is the fourth of four online courses which comprise the Certificate in Leadership & Management.

    This 6-week on-line course focuses on the practical application of theory and evidence on the leader/manager’s role in supporting & advancing professional practice, optimizing quality care, and operational performance management of clinical teams. It is designed to meet the needs of those starting careers in or aspiring towards leadership positions in healthcare.  The context within which the leader/manager functions, may include acute care, community, primary health care, and/or long-term care; and the leader/manager’s clients may include frontline health care professionals, unregulated professionals and support staff, and patients and their families. Participants will explore a wide variety of situations, and common issues encountered in these roles.

    The course includes:

    • exploration of strategies to support professional practice and scholarship within clinical teams
    • examine the leader/manager’s role and accountabilities for quality & safety within the clinical team
    • exploration of quality indicators and application of strategies for appraising, reporting and addressing results
    • introduction to changes management, quality improvement & program evaluation methods for clinical team leader/managers

    This is the fourth of four online courses. It has been approved as one component of a (Not-for–Credit) “Certificate in Leadership & Management” for participants successfully completing all four courses within a two year period. The four courses are:

  • Course Design

    This course is a 6 week course delivered through the University of Toronto’s learning management system (Quercus).  It is primarily self-paced, however participants are required to engage in discussions and submit activities/assignments within identified timelines (usually weekly). Participants need to allocate ~8 hours per week to complete the required components of the course.

    On a weekly basis, participants will view an e-learning module, read required readings, and actively engage with the course material by participating in learning activities. The emphasis of learning activities and assignments is on the notion of application of theory to practice and critical reflection.

  • Admission and Evaluation

    There are no pre-requisites or application process for this course. Overall evaluation will be based on:

    • Coherent organization, clarity of writing and presentation
    • Thoughtful selection and integration of relevant ideas from course modules, readings and assignments
    • Depth of discussion and evidence of analytic and critical thinking skills
    • Evidence of new understanding at a personal level in relation to leadership and management

    Participants must obtain a final cumulative minimum average of 70% based on all evaluation methods for a successful completion status.

    International students are eligible to register for this course. Participants are expected to have a good command of oral and written English, as all course material is delivered in the English language.

  • Outline/Schedule

    As of December 2019 — Schedule may be subject to change.

    Week 1 Professional Practice

    • Roles & scopes of practice; Models of care
    • Keeping up to date with professional and patient care practice; regulations
    • Advancing practice; scholarly activities
    Week 2 Understanding requirements for quality & safety

    • Standards; Accreditation & Ministry/government standards
    • Risk management incident decision trees; workplace safety (e.g. JOHSC)
    • Contingency plans: Internal/external emergencies; medical errors / disclosure

    Setting the stage for quality & safety

    • Culture of safety – just culture; Learning from mistakes & near misses
    • Patient engagement; patient care & evidence-based practices as priority
    Week 3 Data /indicator collection & monitoring:  (The manager’s dashboard)

    • Patient satisfaction; quality indicators; Financial & operational indicators; Incidents/sentinel events; Workplace Safety; Employee satisfaction; Healthy workplace environment

    Data /indicator appraisal & reporting:

    • Participate in root cause analysis; Reporting up & down

    Strategies/plans to address indicators

    Week 4 Organizational change & change management (case examples)

    • Review & application of various approaches/models for Changes management
      • E.g. Champion & manage/facilitate change 1. Assess readiness 2. Involve staff in process 3. Communicate changes 4. Evaluate outcomes
    Week 5 Quality Improvement approaches

    • Review & application of various approaches/models
      • E.g. AI, audit & feedback, PDSA etc.
    Week 6 Program planning (manager)/project management

    • Review & application of various approaches/models
      • E.g. Project management 1. Identify roles 2. Establish timelines and milestones 3. Allocate resources 4. Manage project plans
  • Contact Us

    Phone: (416) 978-1784
    Address: Centre for Professional Development
    Lawrence S. Bloomberg Faculty of Nursing
    University of Toronto
    Suite 130
    155 College Street
    Toronto, ON, Canada
    M5T 1P8

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