Lawrence S. Bloomberg Faculty of Nursing

Navi Mental Health Wayfinder

May 8, 2023 – June 18, 2023

6 week course

Register Now
Tell a Friend

Delivery Format: Online

OSAP Approved
Course Description
Course Outline
Registration Information
Financial Assistance
Contact Us
  • Course Description

    This 6-week on-line course focuses on the practical application of theory and evidence for leading/managing effective and efficient clinical teams.  Content will specifically address fiscal and operational needs of high functioning clinical teams.  It is designed to meet the needs of those starting careers in or aspiring towards leadership positions in healthcare. The context within which the leader/manager functions, may include acute care, community, primary health care, and/or long-term care; and the leader/manager’s clients may include frontline health care professionals, unregulated professionals and support staff, and patients and their families. Participants will explore a wide variety of situations, and common issues encountered in these roles.

    The course includes:

    • exploration and application of financial management skills and abilities
    • application of strategies to develop, manage & evaluate clinical team staffing and scheduling needs
    • effectively leading & managing routine clinical operational needs (e.g. patient flow, resources, information systems & equipment, delegation & collaboration etc.)
    • examining situational crisis management practices

    This is the third of four online courses. It has been approved as one component of a  “Certificate in Leadership & Management” for participants successfully completing all four courses within a two year period. The four courses are:

    Course Outcomes

    By the end of this course participants will be able to:

    1. Apply basic budgeting concepts and processes for the development and management of an operational budget.
    2. Describe the manager/leader’s role in addressing resource and supply needs.
    3. Articulate the manager/leader’s role in compliance with Occupational Health & Safety regulations & requirements.
    4. Apply an evidence-based approach to determining staffing & scheduling needs.
    5. Articulate day to day operational management strategies for team effectiveness.
    6. Describe the manager/leader role in internal &/or external disaster/emergency planning.
  • Course Outline

    This course is a 6-week course delivered through the University of Toronto’s learning management system (Quercus).  It is primarily self-paced; however, participants are required to engage in discussions and submit activities/assignments within identified timelines (usually weekly). Participants need to allocate up to 8 hours per week to complete the required components of the course.

    On a weekly basis, participants are expected to:

    • View an e-learning module
    • Read required readings
    • Actively engage with the course material by participating in learning activities.

    For this course, the learning activities / assignments are:

    • Four on-line discussion board activities
    • Tow short learning activity/quizzes
    • One short written paper
    • Three Optional LIVE Tutorial (via Zoom) sessions will take place for those wishing to connect with faculty/peers in advance of Quiz/Assignment due dates
    Date Topic Evaluative Components
    Pre-course access will be available to allow for testing of computers and general navigation.
    Section 1: Understanding and Application of Financial Management Skills
    Week 1 Understanding &Application of Financial Management Skills:

    ·       Funding models – revenue, reimbursement, targets

    ·       Budgets – processes/methods/tools & productivity evaluation; balancing cost /quality; conducting cost benefit analysis

    Discussion Board Post
    Week 2 ·       Resource & supply management

    ·       Understanding payroll codes & practices

    ·       Forecasting for future revenue and expenses; impact of changes in revenue/reimbursements

    Learning Activity / Quiz #1: Finances


    Optional Tutorial

    Section 2: Understanding and Application of Operational Management Practices
    Week 3 Occupational Health & Safety:

    ·       Regulations & requirements

    ·       Managers role: compliance; resources; training; inspections

    Discussion Board Post
    Week 4 Staffing & Scheduling:

    ·       Models of care; staffing need/ patterns

    ·       Scheduling processes, master schedules, special schedules; staffing mandates/collective agreement requirements; staff requests/changes

    ·       Workload measures & complaints

    Learning Activity / Quiz #2: Staffing


    Optional Tutorial

    Week 5 Day to Day Operations:

    ·       Bed flow management & decision-making

    ·       Delegating effectively; collaboration with other services

    ·       Managing & planning for routine meetings: rounds, huddles, staff meetings, in-services, planning, committees; own workload, time management

    Discussion Board Post
    Week 6 Situational Management:

    ·       Manager/leader role in policies/procedures for events; internal &/or external disaster/ emergency planning

    ·       Other crisis & immediate attention events; managing staff shortages with fiscal & ethical accountability; “never experienced this before” situation

    ·       Facilitating debriefs and workplace investigations

    Discussion Board Post


    Final Assignment


    Optional Tutorial

    Course content will remain open for 2 weeks after Faculty have posted final grades & comments for your review.
  • Faculty

    Cynthia Woodard RN, BScN, MN
    Patient Care Manager, C2 Medical and Radiation Oncology, Sunnybrook Health Sciences Centre
    Adjunct Lecturer, Lawrence S. Bloomberg Faculty of Nursing, University of Toronto

    Cynthia is currently a Patient Care Manager at Sunnybrook in Toronto. Cynthia brings over 17 years of experience in various roles both in leadership and clinical and is an enthusiastic leader who is passionate about supporting and building inter-professional teams and is committed to the delivery of excellent patient care. Cynthia brings experience from many clinical areas including emergency, trauma, general internal medicine and oncology. Prior to coming into her current role, Cynthia was the Operations Director for the Tory Trauma Program at Sunnybrook and was highly engaged in leading through the COVID pandemic. Cynthia holds a Masters of Nursing from Ryerson University.

  • Registration Information

    Fees for Course 3

    Early Bird price (ends April 7, 2023) $845 + HST
    Regular price (starts April 8, 2023) $940 + HST
    U of T Nursing Alumni save 15% $800 + HST
    U of T Nursing Adjunct and Status Faculty save 15% $800 + HST

    Site Group

    A group discount rate is available for site groups of three or more people. For details please contact

    Please Note

    • Refund Policy – To withdraw from the course and receive a refund, your written request must be emailed to by April 7, 2023. No refunds will be given after this date. All refunds are subject to an administration fee of $100 + tax. As an alternative, a colleague may attend in your place. Please send your substitution request at least 7 days before the course.
    • Advanced registration is required. Registration deadline: May 1, 2023.
    • U of T Nursing Alumni discount is available to BScN, MN, PMNP Diploma, MScN or PhD graduates of the Lawrence S. Bloomberg Faculty of Nursing, University of Toronto.
    • U of T Nursing Faculty discount is available to individuals with a faculty position, adjunct or status appointment, or are a Clinical Instructor (current academic year only) at the Lawrence S. Bloomberg Faculty of Nursing, University of Toronto.
    • Applicable taxes (13% HST) will be added to the registration fees.
    • Course Cancellation Policy – The University reserves the right to cancel courses due to unavailability of instructors, facilities or insufficient enrolment. Decisions on course cancellations are made at least 15 calendar days prior to the course starting date, so early registration is recommended. If you enroll in a course that is subsequently cancelled, you may transfer to another section of that course if an alternative is available; or you may receive a full refund. We are not responsible for travel fees or any expenses incurred by you.
  • Financial AssistanceOSAP Approved

    OSAP Funding

    The Ontario Student Assistance Program now offers funding for micro-credentials (short training programs offered by post-secondary institutions), including a number of courses offered by the Centre for Professional Development. This funding initiative is part of Ontario’s micro-credentials strategy, helping learners access more opportunities to train or upskill for in-demand jobs through loans and grants.

    How to Apply for OSAP Funding

    This course is OSAP approved (more approved courses are listed below, and you can also verify on the Micro-credentials Portal). To apply for financial assistance through OSAP you will need to establish an OSAP account. You must apply before the course completion date. Visit

    Once you have registered for an eligible OSAP Micro-credential program, the University Registrar’s Office requires a Micro-Credential Program information form to be completed to process your OSAP application. Please fill out the top section of the form and send it to to get assistance in completing the form.

    Download the Micro-credential Program Information Form (PDF)

    For questions regarding the OSAP Micro-Credential funding, eligibility or application process, please contact UofT’s Enrolment Services directly at, or by phone at 416-978-2190 for assistance.

    Eligible courses offered by the Centre for Professional Development

    • Advanced Health Assessment and Clinical Reasoning in Primary Health Care: A Review for Nurse Practitioners
    • Advanced Ostomy Care and Management
    • Complex Symptom Management in Palliative Care for Nurse Practitioners
    • Controlled Drugs and Substances: Essential Management and Prescribing Practices
    • End of Life Care Management for Nurse Practitioners
    • Integrating a Palliative Approach to Care and Essential Communication Skills for Nurse Practitioners
    • Leadership & Management in Health Care: Managing Business
    • Leadership & Management in Health Care: Managing People
    • Leadership & Management in Health Care: Managing Practice, Quality Care & Operational Performance
    • Leadership & Management in Health Care: Role, Competencies, and Context
    • Mental Health 1 for Nurse Practitioners
    • Mental Health 2 for Nurse Practitioners
    • Mental Health 3 for Nurse Practitioners
    • Mental Health 4 for Nurse Practitioners
    • Nursing Education for the Practice Setting: Assessment and Evaluation
    • Nursing Education for the Practice Setting: Design, Delivery and Facilitation
    • Nursing Education for the Practice Setting: Theoretical Perspectives and Context
    • Point-of-Care Clinical Leadership for Managing Quality Care & Operations in Long-Term Care
    • Point-of-Care Clinical Leadership for Working With & Leading Long-Term Care Teams
    • Point-of-Care Clinical Leadership in the Context of Long-Term Care
    • Pressure Injuries and Complex Surgical Wounds: An Advanced Practice Course
    • Review of Health Assessment Across the Lifespan
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 1
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 2
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 3
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 4
    • Wound Management for Nurse Practitioners and Advanced Practice Nurses: A Best Practice Boot Camp on Lower Extremity Ulcers
  • Contact Us

    Phone: (416) 978-7688
    Address: Centre for Professional Development
    Lawrence S. Bloomberg Faculty of Nursing
    University of Toronto
    Suite 130
    155 College Street
    Toronto, ON, Canada
    M5T 1P8

Site Directory