Lawrence S. Bloomberg Faculty of Nursing

Navi Mental Health Wayfinder

Fall 2023

6 week course

Notify Me
Tell a Friend

Delivery Format: Online

OSAP Approved
Course Description
Course Outline
Financial Assistance
Contact Us
  • Course Description

    This 6-week on-line course focuses on the practical application of theory and evidence for effectively leading and/ or managing clinical team human resources. It is designed to meet the needs of those starting careers in or aspiring towards leadership positions in healthcare.  The context within which the leader/manager functions, may include acute care, community, primary health care, and/or long-term care; and the leader/manager’s clients may include frontline health care professionals, unregulated professionals and support staff, and patients and their families. Participants will explore a wide variety of situations, and common issues encountered in these roles.

    The course includes:

    • exploration of team effectiveness strategies & diversity within clinical teams
    • identification of labour force influences and implications for management of clinical teams (e.g. policies, legislation, unionization, trends & forecasting etc.)
    • application of evidence informed strategies for recruitment, hiring, retaining and developing people
    • application of strategies & tools for managing difficult performance situations

    This is the second of four online courses. It has been approved as one component of a  “Certificate in Leadership & Management” for participants successfully completing all four courses within a two year period. The four courses are:

    Course Outcomes

    By the end of this course participants will be able to:

    1. Describe team motivation theories, influences and strategies for creating a motivating climate.
    2. Describe workforce forecasting principles including, supply and demand of nursing & health human resources, and methods to predict optimal staffing using historical data.
    3. Apply forecasting to develop an understanding of the impact of staff retention strategies for a particular organization.
    4. Discuss labour laws, professional standards, collective bargaining, working with unions, and Human Resources policies and procedures.
    5. Describe the Manager/Leader’s role in recruitment, selection process, on-boarding and retention of staff.
    6. Describe the Manger/Leader’s role in facilitating staff professional development & the development problem solving skills.
    7. Describe key components of Performance Management (e.g. Performance appraisals, professional development plans, assessing for Knowledge vs. Practice Gaps; and applying Regulatory College decision making tools.)
    8. Discuss & apply performance management decision making tools in managing difficult employee performance situations.
    9. Describe the Manger/Leader’s role in conducting workplace investigations, initiating corrective actions, progressive discipline, & termination.
    10. Discuss specific difficult topics/issues in performance management including: Assessment of fitness to practice and addressing substance use disorders.
  • Course Outline

    This course is a 6-week course delivered through the University of Toronto’s learning management system (Quercus).  It is primarily self-paced; however, participants are required to engage in discussions and submit activities/assignments within identified timelines (usually weekly). Participants need to allocate up to 8 hours per week to complete the required components of the course.

    On a weekly basis, participants are expected to:

    • View an e-learning module 
    • Read required readings 
    • Actively engage with the course material by participating in learning activities.  

    For this course, the learning activities / assignments are:

    • Three on-line discussion board activities
    • Two short written papers
    • One LIVE (via Zoom) session will take place for faculty & participants to engage with one another in a group discussion (alternative option is also available for this activity for those unable to attend)
    Week Topic Evaluative Components
    Pre-course access will be available to allow for testing of computers and general navigation.
    Week 1 Relationship Management

    • Focus on team effectiveness & dynamics
    • Working with diverse staff; generational influences
    • Effective communication strategies/principles
    • Conflict resolution
    Discussion Board Post
    Week 2 Understanding Labour Force

    • Workforce forecasting
    • Labour laws, collective bargaining & working with unions, HR policies & procedures
    • Professional & non-professional staff standards/competencies
    Discussion Board Post
    Week 3 Recruitment, Hiring & Retention Practices

    • Topics include: Developing role profiles/postings; individual/team interview techniques; selection criteria
    • Manager/Leader’s role in on-boarding
    • Staff satisfaction & strategies to address satisfaction issues, retention promotion methods
    Assignment #1
    Week 4 Development of Individuals (From student to new graduate to retiree….)

    • Assessing and facilitating staff education needs, promoting & supporting professional development
    • Assisting others to develop problem solving skills
    • Facilitate leadership growth, succession & career planning
    • Mentor and coach staff and colleagues
    LIVE Group Discussion / Participation
    Week 5 Managing Performance

    • Topics include: Conducting performance appraisals; monitoring fitness for duty; implementing performance development
    • Introduction to models for decision making, processes, tools
    Discussion Board Post
    Week 6 Managing Difficult Performance Situations

    • Applying decision tools, initiating corrective actions, discipline & termination of staff
    • Navigating professional practice regulations & reporting
    Assignment #2
    Course content will remain open for several weeks until Faculty have posted final grades & comments for your review.
  • Faculty

    Art Jerome Lopez RN, MN/MHSc, CHE
    A.J. Lopez is a transformational healthcare leader who’s passionate about optimizing the health of our communities.  He believes in continuous quality improvement, equity, collaboration and innovation.
    A.J. is a forward thinking, strategic planner who constantly strives for excellence. He has demonstrated success in a number of leadership roles in clinical management and leadership, and professional practice in various academic health sciences centres. A.J. also has a clinical background as a critical care nurse.  He possesses a Combined Master of Nursing and Master of Health Science degree from the University of Toronto. He’s an Adjunct Lecturer with the Lawrence S. Bloomberg Faculty of Nursing at the University of Toronto, and is a Certified Health Executive with the Canadian College of Health Leaders. A.J. also serves on the Board of Directors and its Quality Committee for a community health agency in Toronto.

    Brenda Mundy RPN, RN, BScN
    Brenda graduated in 1979 from an RPN (RNA) program, from an RN diploma program (honours) in 1996 and, in 2010, completed a BScN (cum laude).  She maintains dual registration with the College of Nurses of Ontario as both an RN and an RPN.  Brenda has 25 years clinical experience working on Continuing Care, Medicine, and Maternal Child at Southlake Regional Health Centre. Brenda was the manager of the Professional Practice Department from 2010 to 2018 and her responsibilities included the Skin and Wound Program, Vascular Access Team and student placements, and additionally, in 2012-2013, as the Interim Director Professional Practice and Deputy Chief of Nursing. As the Best Practice Spotlight Organization (BPSO) lead Brenda was able to support Southlake to receiving full BPSO designation in 2018. Brenda served on the Board of Directors for the Registered Practical Nurses Association and as president from 2012 to 2014. In 2008, Brenda received the RPNAO Award of Excellence and Innovation, and in 2010 and 2017, received the Southlake Regional Health Centre Dr David Hill Memorial Award.

  • Registration Information

    Fees for Course 2

    Early Bird price (ends September 2, 2022) $829 + HST
    Regular price (starts September 3, 2022) $920 + HST
    U of T Nursing Alumni save 15% $780 + HST
    U of T Nursing Adjunct and Status Faculty save 15% $780 + HST

    Site Group

    A group discount rate is available for site groups of three or more people. For details please contact

    Please Note

    • Refund Policy – To withdraw from a course, send a written request to by September 2, 2022. No refunds will be given after this date. All refunds are subject to an administrative fee of $100 + tax. Alternatively, a colleague may attend in your place. Please send your substitution request at least 3 days prior to the course to
    • Advanced registration is required. Registration deadline: September 26, 2022.
    • U of T Nursing Alumni discount is available to BScN, MN, PMNP Diploma, MScN or PhD graduates of the Lawrence S. Bloomberg Faculty of Nursing, University of Toronto.
    • U of T Nursing Faculty discount is available to individuals with a faculty position, adjunct or status appointment, or are a Clinical Instructor (current academic year only) at the Lawrence S. Bloomberg Faculty of Nursing, University of Toronto.
    • Applicable taxes (13% HST) will be added to the registration fees.
    • Course Cancellation Policy – The Centre for Professional Development reserves the right to cancel courses due to circumstances. The decision to cancel a course is normally made 15 days prior to the course. If you are enrolled in a course which is subsequently cancelled, you may apply your fee to another course, or receive a full refund. The Centre is not responsible for any travel or other expenses incurred by you.
  • Financial AssistanceOSAP Approved

    OSAP Funding

    The Ontario Student Assistance Program now offers funding for micro-credentials (short training programs offered by post-secondary institutions), including a number of courses offered by the Centre for Professional Development. This funding initiative is part of Ontario’s micro-credentials strategy, helping learners access more opportunities to train or upskill for in-demand jobs through loans and grants.

    How to Apply for OSAP Funding

    This course is OSAP approved (more approved courses are listed below, and you can also verify on the Micro-credentials Portal). To apply for financial assistance through OSAP you will need to establish an OSAP account. You must apply before the course completion date. Visit

    Once you have registered for an eligible OSAP Micro-credential program, the University Registrar’s Office requires a Micro-Credential Program information form to be completed to process your OSAP application. Please fill out the top section of the form and send it to to get assistance in completing the form.

    Download the Micro-credential Program Information Form (PDF)

    For questions regarding the OSAP Micro-Credential funding, eligibility or application process, please contact UofT’s Enrolment Services directly at, or by phone at 416-978-2190 for assistance.

    Eligible courses offered by the Centre for Professional Development

    • Advanced Health Assessment and Clinical Reasoning in Primary Health Care: A Review for Nurse Practitioners
    • Advanced Ostomy Care and Management
    • Complex Symptom Management in Palliative Care for Nurse Practitioners
    • Controlled Drugs and Substances: Essential Management and Prescribing Practices
    • End of Life Care Management for Nurse Practitioners
    • Integrating a Palliative Approach to Care and Essential Communication Skills for Nurse Practitioners
    • Leadership & Management in Health Care: Managing Business
    • Leadership & Management in Health Care: Managing People
    • Leadership & Management in Health Care: Managing Practice, Quality Care & Operational Performance
    • Leadership & Management in Health Care: Role, Competencies, and Context
    • Mental Health 1 for Nurse Practitioners
    • Mental Health 2 for Nurse Practitioners
    • Mental Health 3 for Nurse Practitioners
    • Mental Health 4 for Nurse Practitioners
    • Nursing Education for the Practice Setting: Assessment and Evaluation
    • Nursing Education for the Practice Setting: Design, Delivery and Facilitation
    • Nursing Education for the Practice Setting: Theoretical Perspectives and Context
    • Point-of-Care Clinical Leadership for Managing Quality Care & Operations in Long-Term Care
    • Point-of-Care Clinical Leadership for Working With & Leading Long-Term Care Teams
    • Point-of-Care Clinical Leadership in the Context of Long-Term Care
    • Pressure Injuries and Complex Surgical Wounds: An Advanced Practice Course
    • Review of Health Assessment Across the Lifespan
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 1
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 2
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 3
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 4
    • Wound Management for Nurse Practitioners and Advanced Practice Nurses: A Best Practice Boot Camp on Lower Extremity Ulcers
  • Contact Us

    Phone: (416) 978-1784
    Address: Centre for Professional Development
    Lawrence S. Bloomberg Faculty of Nursing
    University of Toronto
    Suite 130
    155 College Street
    Toronto, ON, Canada
    M5T 1P8

Site Directory