Lawrence S. Bloomberg Faculty of Nursing

Date to be determined

6 week course

Course Code: NUR-CLM2-MAY2020

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Delivery Format: Online

Course Description
Course Design
Admission & Evaluation
Registration Information
Contact Us
  • Course Description

    This is the second of four online courses which comprise the Certificate in Leadership & Management.

    This 6-week on-line course focuses on the practical application of theory and evidence for effectively leading and/ or managing clinical team human resources. It is designed to meet the needs of those starting careers in or aspiring towards leadership positions in healthcare.  The context within which the leader/manager functions, may include acute care, community, primary health care, and/or long-term care; and the leader/manager’s clients may include frontline health care professionals, unregulated professionals and support staff, and patients and their families. Participants will explore a wide variety of situations, and common issues encountered in these roles.

    The course includes:

    • exploration of team effectiveness strategies & diversity within clinical teams
    • identification of labour force influences and implications for management of clinical teams (e.g. policies, legislation, unionization, trends & forecasting etc.)
    • application of evidence informed strategies for recruitment, hiring, retaining and developing people
    • application of strategies & tools for managing difficult performance situations

    This is the second of four online courses. It has been approved as one component of a (Not-for–Credit) “Certificate in Leadership & Management” for participants successfully completing all four courses within a two year period. The four courses are:

  • Course Design

    This course is a 6 week course delivered through the University of Toronto’s learning management system (Quercus).  It is primarily self-paced, however participants are required to engage in discussions and submit activities/assignments within identified timelines (usually weekly). Participants need to allocate ~8 hours per week to complete the required components of the course.

    On a weekly basis, participants will view an e-learning module, read required readings, and actively engage with the course material by participating in learning activities. The emphasis of learning activities and assignments is on the notion of application of theory to practice and critical reflection.

  • Admission and Evaluation

    There are no pre-requisites or application process for this course. Overall evaluation will be based on:

    • Coherent organization, clarity of writing and presentation
    • Thoughtful selection and integration of relevant ideas from course modules, readings and assignments
    • Depth of discussion and evidence of analytic and critical thinking skills
    • Evidence of new understanding at a personal level in relation to leadership and management

    Participants must obtain a final cumulative minimum average of 70% based on all evaluation methods for a successful completion status.

    International students are eligible to register for this course. Participants are expected to have a good command of oral and written English, as all course material is delivered in the English language.

  • Outline/Schedule

    As of December 2019 — Schedule may be subject to change.

    Week 1 Team Relationship Management

    • Focus on teams, promotion of team effectiveness & dynamics
    • Working with diverse staff; generational influences
    • Effective communication strategies/principles
    Week 2 Understanding Labour Force

    • Workforce forecasting
    • Labour laws; Collective bargaining, Working with unions; HR Policies & procedures; Management rights
    • Professional & non-professional staff standards and competencies/skills/ knowledge base; scope; Direct & indirect reports
    Week 3 Recruitment & Hiring Practices

    • Develop role profiles; apply individual/team interview techniques; select and hire qualified applicants
    • On-Boarding: orientation; socialization; expectations; monitoring
    Week 4 Managing Performance

    • Conduct performance appraisals; staff evaluations; fitness for duty – competency validation; continual performance development

    Retention Strategies

    • Assess staff satisfaction, strategies to address satisfaction issues, promote retention, methods to reward and recognize staff etc.
    Week 5 Development of Individuals  (New grad to retiree)

    • Facilitate staff education/needs assessment; professional development of staff; support reflective practice; encouraging EBP
    • Facilitate leadership growth; succession & career planning
    • Mentor and coach staff and colleagues
    Week 6 Managing difficult performance situations: (e.g. marginal employee; abuse; conflict; absenteeism; grievances; errors)

    • Initiate corrective actions; discipline; termination of staff
    • Models for decision making; processes ; tools
    • Navigating professional practice regulations & reporting


  • Registration Information


    Course 2 Registration Fee $ 1,750 CAD + 13% HST

    Please Note

    • Refund Policy – To withdraw from the course and receive a refund, your written request must be emailed to by April 8, 2020. No refunds will be given after this date. All refunds are subject to an administration fee of $100 + tax. As an alternative, a colleague may attend in your place. Please send your substitution request at least 7 days before the course.
    • Registration is limited.
    • Advanced registration is required. You must register by April 22, 2020.
    • Applicable taxes (13% HST) will be added to the registration fees.
    • Course Cancellation Policy – The university reserves the right to cancel courses due to unavailability of instructors, facilities or insufficient enrollment. Decisions on course cancellations are made at least 15 calendar days prior to the course starting date, so early registration is recommended. If you enroll in a course that is subsequently cancelled, you may transfer to another section of that course if an alternative is available; or you may receive a full refund of the fee and tax you paid to the University of Toronto. We are not responsible for travel arrangements, travel fees, or any expenses incurred by you.
  • Contact Us

    Phone: (416) 978-1784
    Address: Centre for Professional Development
    Lawrence S. Bloomberg Faculty of Nursing
    University of Toronto
    Suite 130
    155 College Street
    Toronto, ON, Canada
    M5T 1P8

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