Lawrence S. Bloomberg Faculty of Nursing

Navi Mental Health Wayfinder

Fall 2023

6 week course

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Delivery Format: Online

OSAP Approved
Course Description
Course Outline
Financial Assistance
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  • Course Description

    This 6-week online course focuses on development of a foundational knowledge base in leadership & management. It is designed to meet the needs of those starting careers in or aspiring towards leadership positions in healthcare. Content will specifically address leader/manager competencies required for effective leadership & management of clinical teams.  The context within which the leader/manager functions, may include acute care, community, primary health care, and/or long-term care; and the leader/manager’s clients may include frontline health care professionals, unregulated professionals and support staff, and patients and their families. Participants will explore a wide variety of situations, and common issues encountered in these roles.

    The course includes:

    • exploration of leadership and management standards and competencies
    • opportunity to reflect on one’s own personal development as a leader/manager
    • exploration of organizational behaviours and the mid-level leader/manager’s role within this context
    • application of evidence informed strategies to effectively lead/manage the clinical team environment

    This is the first of four online courses. It has been approved as one component of a “Certificate in Leadership & Management” for participants successfully completing all four courses within a two year period.

    The four courses are:

    Course Outcomes

    By the end of this course participants will be able to:

    1. Articulate Manager/Leader roles in healthcare organizations, specifically in relation to the CCHL1 LEADS Caring Environment framework capabilities/competencies, and the AONL2 Nurse Manager Competencies.
    2. Compare and contrast current theories and perspectives on leadership and management.
    3. Reflect upon and plan, one’s own personal development needs as a manager/leader.
    4. Articulate organizational behaviours that influence and direct the manager/leader’s role.
    5. Develop a strategic plan for a direct care team goal.
    6. Discuss evidence informed strategies to effectively manage/lead the direct care team’s environment & culture.

    1 Canadian College of Health Leaders
    2 American Organization for Nursing Leadership

  • Course Outline

    This course is a 6 week course delivered through the University of Toronto’s learning management system (Quercus). It is primarily self-paced, however participants are required to engage in discussions and submit activities/assignments within identified timelines (weekly). It is estimated that up to 8 hours of study per week is required for successful completion. In each of the 6 weeks, participants are expected to view an e-learning module, read required readings, and actively engage with the course material through participation in the learning activities/assignments. The emphasis of learning activities and assignments is on the notion of application of theory to practice and critical reflection. On-line discussion activities provide opportunity for participants to learn from the varied experiences, roles and perspectives of others. One LIVE (via Zoom) session will take place for faculty & participants to engage with one another in a group discussion (alternative option is also available for this activity for those unable to attend). This course also requires the submission of two written papers.

    Please note for this course the week runs from the Monday to the Sunday evening following.

    Week Topic Evaluative Components
    Pre-course access will be available to allow for testing of computers and general navigation.
    Section 1
    Week 1 Exploration of the Manager/Leader’s Role

    ·       Who are Managers/Leaders in Healthcare?

    ·       Role Function, Span of Control

    ·       Competencies, Frameworks, Standards & Profiles

    Discussion Board Post
    Week 2 Review of Relevant Leadership & Management Theories/Concepts Related to the Manager/Leader’s Role

    ·       Theories & views on Leadership & Management

    ·       Foundational Thinking Skills: Decision Making & Problem Solving, Critical Thinking.

    Discussion Board Post
    Week 3 Personal Development as a Manager/ Leader

    ·       Personal Leadership Style

    ·       Personal & Professional Accountability

    ·       Reflective Practice

    ·       Role Transition; Support & Development for Manager/Leaders

    Assignment #1
    Section 2
    Week 4 Understanding the Big Picture of Organizational Influences on the Manager/ Leader’s Role

    ·       Organizational Behaviour, Structures & Context

    ·       Proactive/Strategic Planning & Visioning

    ·       Managing from the Middle; Managing Up & Using Influence

    Discussion Board Post
    Week 5 Manager/ Leader’s Role in Leading the Direct Care Team’s Environment & Culture

    ·       Topics include: Healthy Workplace Environments, Diversity & Cultural Competence; Team Building & Collaboration, Fair & Just Culture, Workplace Conflict, Incivility & Bullying

    Discussion Board Post
    Week 6 Manager/ Leader’s Role in Supporting a Professional Practice Environment

    ·       Topics include: Appreciative Inquiry, Motivation, Core Communication & Shared Governance; Professionalism, Spirit of Inquiry & Ethics; Caring Behaviours & Resiliency; Magnet Hospitals

    Assignment #2
    Course content will remain open for 3 weeks after Faculty have posted final grades & comments for your review.
  • Faculty

    Angie Jeffs RN, MN
    Angie Jeffs obtained a Bachelor of Nursing Degree from Ryerson University in 1989 and a Master of Nursing degree from the University of Toronto in 1999. She has had various roles over her 30 year nursing career, working in both community and teaching hospitals as a staff nurse, charge nurse, nurse educator, and clinical coordinator. Over the last 20 years, she has worked as a Patient care manager in acute care, covering a variety of areas, including both Critical care and the Emergency Department.

    Angela Leahey
    Patient Care Manager – Ambulatory Clinics & Oncology Nursing, Sunnybrook Odette Cancer Centre
    Adjunct Lecturer, Lawrence S. Bloomberg Faculty of Nursing University of Toronto

  • Registration Information


    Early Bird price (ends February 18, 2022) $815 + HST
    Regular price (starts February 19, 2022) $900 + HST
    U of T Nursing Alumni save 15%* $765 + HST
    U of T Nursing Adjunct and Status Faculty save 15%** $765 + HST

    Site Group

    A group discount rate is available for site groups of three or more people. For details please contact

    Please Note

    • Refund Policy – To withdraw from the course and receive a refund, your written request must be emailed to by February 18, 2022. No refunds will be given after this date. All refunds are subject to an administration fee of $100 + tax. As an alternative, a colleague may attend in your place. Please send your substitution request at least 7 days before the course.
    • Advanced registration is required. Registration deadline: March 14, 2022.
    • U of T Nursing Alumni discount is available to BScN, MN, PMNP Diploma, MScN or PhD graduates of the Lawrence S. Bloomberg Faculty of Nursing, University of Toronto.
    • U of T Nursing Faculty discount is available to individuals with a faculty position, adjunct or status appointment, or are a Clinical Instructor (current academic year only) at the Lawrence S. Bloomberg Faculty of Nursing, University of Toronto.
    • Applicable taxes (13% HST) will be added to the registration fees.
    • Course Cancellation Policy – The University reserves the right to cancel courses due to unavailability of instructors, facilities or insufficient enrolment. Decisions on course cancellations are made at least 15 calendar days prior to the course starting date, so early registration is recommended. If you enroll in a course that is subsequently cancelled, you may transfer to another section of that course if an alternative is available; or you may receive a full refund. We are not responsible for travel fees or any expenses incurred by you.
  • Financial AssistanceOSAP Approved

    OSAP Funding

    The Ontario Student Assistance Program now offers funding for micro-credentials (short training programs offered by post-secondary institutions), including a number of courses offered by the Centre for Professional Development. This funding initiative is part of Ontario’s micro-credentials strategy, helping learners access more opportunities to train or upskill for in-demand jobs through loans and grants.

    How to Apply for OSAP Funding

    This course is OSAP approved (more approved courses are listed below, and you can also verify on the Micro-credentials Portal). To apply for financial assistance through OSAP you will need to establish an OSAP account. You must apply before the course completion date. Visit

    Once you have registered for an eligible OSAP Micro-credential program, the University Registrar’s Office requires a Micro-Credential Program information form to be completed to process your OSAP application. Please fill out the top section of the form and send it to to get assistance in completing the form.

    Download the Micro-credential Program Information Form (PDF)

    For questions regarding the OSAP Micro-Credential funding, eligibility or application process, please contact UofT’s Enrolment Services directly at, or by phone at 416-978-2190 for assistance.

    Eligible courses offered by the Centre for Professional Development

    • Advanced Health Assessment and Clinical Reasoning in Primary Health Care: A Review for Nurse Practitioners
    • Advanced Ostomy Care and Management
    • Complex Symptom Management in Palliative Care for Nurse Practitioners
    • Controlled Drugs and Substances: Essential Management and Prescribing Practices
    • End of Life Care Management for Nurse Practitioners
    • Integrating a Palliative Approach to Care and Essential Communication Skills for Nurse Practitioners
    • Leadership & Management in Health Care: Managing Business
    • Leadership & Management in Health Care: Managing People
    • Leadership & Management in Health Care: Managing Practice, Quality Care & Operational Performance
    • Leadership & Management in Health Care: Role, Competencies, and Context
    • Mental Health 1 for Nurse Practitioners
    • Mental Health 2 for Nurse Practitioners
    • Mental Health 3 for Nurse Practitioners
    • Mental Health 4 for Nurse Practitioners
    • Nursing Education for the Practice Setting: Assessment and Evaluation
    • Nursing Education for the Practice Setting: Design, Delivery and Facilitation
    • Nursing Education for the Practice Setting: Theoretical Perspectives and Context
    • Point-of-Care Clinical Leadership for Managing Quality Care & Operations in Long-Term Care
    • Point-of-Care Clinical Leadership for Working With & Leading Long-Term Care Teams
    • Point-of-Care Clinical Leadership in the Context of Long-Term Care
    • Pressure Injuries and Complex Surgical Wounds: An Advanced Practice Course
    • Review of Health Assessment Across the Lifespan
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 1
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 2
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 3
    • Role of the Nurse Practitioner and Care of the Hospitalized Adult 4
    • Wound Management for Nurse Practitioners and Advanced Practice Nurses: A Best Practice Boot Camp on Lower Extremity Ulcers
  • Contact Us

    Phone: (416) 978-1784
    Address: Centre for Professional Development
    Lawrence S. Bloomberg Faculty of Nursing
    University of Toronto
    155 College Street
    Suite 130
    Toronto, ON
    M5T 1P8

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